Dynamic Customer-Facing Professional with Tech Savvy Expertise

865-***-****

Johnson City, TN

************@*****.***

Summary:

A career server with over a decade of experience in the service and hospitality industry. Possesses an ability to cultivate repeat business through exceptional interpersonal skills. Extremely computer literate can learn any application or program quickly and efficiently. Skills:

Exemplary guest service and hospitality expertise

Effective personnel training and team collaboration Proficient in articulate verbal and written communication Exceptional menu and floor plan memorization

Advanced proficiency in a wide array of software and technology Types an average of 76 WPM

Adept at identifying optimal methods and routes

Experience:

Server Shift Leader Texas Roadhouse Knoxville, TN October 2016 - Currently employed

•Mentored and integrated new servers into the restaurant's atmosphere and operations.

•Cultivated an intricate understanding of the menu to pair the correct menu items, adeptly guiding diners' choices.

•Implemented impeccable serving etiquette, fostering an inviting and hospitable ambiance. Insurance Agent (remote) American Income Waco, TX October 2021 - August 2023

•Identified sales opportunities/prospective clients through leads and referrals.

•Scheduled client meetings (Zoom) and performed follow-up calls as needed.

•Oversaw the portfolio of clients. Handled policy renewals periodically.

•Submits to underwriters adhering to strict guidelines. Processed/tracked claims. Server Assistant Ruth Chris Steakhouse Knoxville, TN November 2019 - February 2021

•Extended courteous and professional greetings to patrons, epitomizing excellence.

•Collaborated seamlessly with team members to deliver top-tier customer experiences.

•Provided invaluable support to serving staff, ensuring precise and well-presented food orders.

•Exhibited resourcefulness in generating delightful guest interactions within a fast-paced environment.

Collections Agent GC Services Knoxville, TN January 2016 - April 2019

•Employed persuasive communication to elucidate debt management, facilitating prompt debt resolutions.

•Maintained accurate account status records and diligently managed collections efforts.

•Adhered to equitable debt practices and regulatory guidelines, upholding professionalism throughout the collections process.

Education and Training:

•High School Diploma June 2006 Hendersonville High School Hendersonville, TN

•ABC CARD (Liquor License)

•Life/Health Insurance License (TN)

Additional Information:

-Proficient in the realm of technology, displaying exceptional skills for all things computer-related software or hardware.

-Seeking a role within a company that aligns with my talents. Looking for long-term growth and commitment.

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