Results-Driven Customer Success & Claims Pro Analyst

ROLANDA LANE

Pompano Beach, FL 954-***-**** **************@*****.***

Professional Summary

Dynamic and results-driven professional with experience in customer service, sales, claims coordination, and communication analysis. Known for exceptional interpersonal skills, strong multitasking ability, and a commitment to accuracy and client satisfaction. Proven ability to manage claims, resolve client issues, and meet performance goals in fast-paced, team-oriented environments. Eager to bring expertise and enthusiasm to an organization focused on excellence and growth. Core Skills

• Customer & Client Relations

• Claims Processing & Documentation

• Sales & Product Knowledge

• Communication Desk Operations

• Data Entry & Report Analysis

• Conflict Resolution & Problem Solving

• CRM Systems (Salesforce, HubSpot)

• Microsoft Office & Google Workspace

• Time Management & Team Collaboration

Professional Experience

Communication Desk Analyst / Claims Coordinator

Atlantic Coast Insurance Group — Pompano Beach, FL

(2024 – 2025)

• Handled incoming and outgoing communication regarding insurance claims and client updates.

• Processed claims efficiently and ensured documentation accuracy across multiple databases.

• Collaborated with internal teams to streamline claim resolution and enhance customer satisfaction.

• Produced performance and call analysis reports for department leadership. Sales Representative

Palm View Communications & Wireless — Pompano Beach, FL

(2023 – 2024)

• Drove customer engagement through consultative sales and personalized service.

• Exceeded monthly targets by understanding customer needs and recommending suitable solutions.

• Built long-term client relationships, improving retention and brand reputation.

• Assisted with promotional strategies and cross-selling efforts to boost company revenue. Customer Service Specialist

Seaside Billing & Support Services — Pompano Beach, FL

(2021 – 2023)

• Delivered top-tier support to customers via phone, email, and chat platforms.

• Resolved customer issues promptly while maintaining professionalism and empathy.

• Documented interactions, processed account adjustments, and assisted with billing inquiries.

• Supported training of new representatives and contributed to improving service procedures. Education

Sandra Marie Curtis High School — Diploma

Graduated: 2023

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