Empathetic Customer Service Professional with Administrative Focus
Resume:
Janice Keate
Rigby, ID *****
******.*****@*****.***
Empathetic, outgoing and motivated individual seeking a fun, creative work environment to utilize a customer service background to assist individuals in leading more productive lives. Work Experience
Patient Care Coordinator
Premier Family Medical
Aug 2024 – Nov 2025
• Patient Care Coordinator-answer phone calls, web messages, emails and texts messages.
• Check Patients in for appointments
• Schedule appointments, complete med refills, and update insurance and billing information and payments Administrative Team
Serenity Mental Health Centers
Oct 2023 – Feb 2024
• Patient Care Coordinator-answered phone calls, web messages, emails and texts messages.
• Administrative duties including mail, fax, email and back desk requests from patients and providers. Completed FMLA and Disability paperwork for patients.
Licensed Health Insurance Agent
US Health Advisors
May – October 2023
• Licensed in 13 States including UT
• Cold called, contacted businesses and got referrals from people looking for health insurance. Commission only Credit Analyst
Lexington Law - Provo, UT
June 2021 to March 2023
• Inbound and outbound calls
• I took 15-20 calls per day and using KPI converted 15% above requirements at 40%. 5-6 sales daily. Special Education Paraprofessional
Alpine School District - Highland, UT
August 2019 to May 2020
• Worked with special needs children in reading, testing, academics and recess. Judicial Assistant
Provo County Court House - Provo, UT
August 2019 to December 2019
• Assisted court patrons with submitting court documents.
• Completed Mail and copy room duties.
• Used customer service skills to answer phones and address questions from patrons. Quality Assurance Account Coordinator
Business Promotion - American Fork, UT
September 2016 to August 2019
• Contacted potential clients to determine if they qualify for assistance with Web Design and Social Media.
• Completed online data entry form using internet program, email and google calendar. • Corresponded via phone and email with current clients who call in to edit their website while providing excellent customer service.
• Collaborated with team leaders to train and assist other employees.
• Reviewed and edited websites for current customers before they went live. Education
Bachelor of Science in Sociology/Criminal Justice
Southern Utah University - Cedar City, UT
2005
Skills
• Organized
• Positive and Encouraging
• Self-motivated and Outgoing
• Customer Service and Data Entry
• Dependable
• Productive individually or in teams
• Team player
• HIPPA Compliant
• Punctual
• Graphic Design
• Quality Assurance
• Tutoring
• Experience with Children and students
• Proficient in several computer platforms
• Microsoft Office
• Social Work
• Sales
• Web Design
• Writing and Communication Skills
Certifications and Licenses
Substitute Teaching Certification
Licensed to provide Health and Life Insurance in the following states:
• Utah
• Montana
• Texas
• Michigan
• Missouri
• Indiana
• Ohia
• Virginia
• Maryland
• North Carolina
• South Carolina
• Tennessee
• Florida
References available upon Request
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