Senior Salesforce Developer & Administrator Expert

Preet Singh

Phone: +1-734-***-****

Email: *******************@*****.***

Visa: US Citizen

PROFESSIONAL SUMMARY

Around 10+ Years of experience in salesforce.com Administration/Development on force.com platform including analysis, modeling, design, coding, testing and implementation.

Excellent collaboration skills working with customers, cross functional teams, and business stake holders. Ability to work in an Application Design and Development on Multitenant Force.com platform.

Experience with Salesforce Industries platform capabilities, including DataRaptors, OmniStudio, Integration Procedures, Calculation Matrices and Procedures, OmniScripts and Data Model.

Analyzed Sales, Marketing, Customer Service and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.

Hands-on experience in salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying Apex code and Visualforce pages.

Strong knowledge on Administration setup, Apex, Visualforce, and experience with different SFDC development tools like Force.com Eclipse IDE and integration tools like Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.

Worked on for 360-degree customer views, customer history feed, and complete policy information in simple, card- based formats, driving new business and renewals, and tracking producer credentials. Coordinated and transferred knowledge to the offshore team.

Experience in Apex coding to implement complex business logic within Governor Limits.

Developed test classes and test methods to ensure maximum code coverage in production instance.

Implemented and executed Debug Logs and System Logs.

Experience in developing client-specific solutions on force.com platform using Apex classes and Triggers, Visualforce, Force.com IDE, SOQL, SOSL

Developed Salesforce Lightning applications using Lightning components, controllers, and events and used custom CSS in the components.

Implemented CPQ solutions for multiple clients, including requirements gathering, solution design, configuration, testing, and deployment.

Extensive experience in designing of Custom Objects, Custom Fields, Pick List, Role based Page Layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report folders, report extractions to various formats, design of Visualforce Pages, Record Types, Dashboards, and Email generation according to application requirements.

Worked on designing and developing Lightning Community Builder and developed Lightning Components using aura framework.

Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients and call Routing in Omni Channels.

Experienced in leveraging object-oriented programming (OOP) principles, including encapsulation, inheritance, and polymorphism, to design and implement robust Apex class hierarchies.

Experienced in developing Apex web services (RESTful and SOAP) to expose Salesforce functionality and data to external systems and applications.

Having Administration experience on CRM applications like data exports & imports, application support, Security Administration, Maintenance, and user & security management.

Strong experience in Agi and Waterfall methodologies.

Good understanding of SFDC implementations covering Sales Cloud, Service Cloud and App-exchange applications

Experience in web technologies like HTML, XML, CSS, and JavaScript.

Excellent Troubleshooting Skills and Problem-Solving Capabilities.

Excellent written and verbal communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.

TECHNICAL SKILLS:

Salesforce Technologies

Apex Classes, Apex Triggers, Apex Custom Controllers and Extension, Visual Force (Pages, Components & Controllers), Validation Rules, Workflows, Dashboards, Reports, Custom Objects, Force.com Eclipse IDE Plug-in, Sandbox development and testing, Apex Data Loader, SOQL, SOSL, Dashboards, Analytical Snapshots, Apex Web service, Service Cloud, Field Service

Lightning, CPQ

Salesforce Tools

Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, AppExchange

Languages

Apex, C, SQL, HTML, XML, CSS

Java Technologies

Java, JavaScript

Integration Tools

Apex Data Loader, Omni studio.

Other Tools

Omni scripts, Omni studio Data Raptor, Flex Cards.

Lightning Experience

Development

Lightning Components (Aura Framework), Lightning Web Components (LWCs)

CERTIFICATIONS:

Salesforce Admin Certified

Salesforce Platform Developer 1 Certified.

Project Management Professional (PMP)

Agile Certified Practitioner

Scaled Agile framework Certified

WORK EXPERIENCE:

Client -Amazon April 2023- Present

location -San Bruno, California

Role: Salesforce Lightning Developer/Administrator

Responsibilities: -

Worked with the user group for requirement gathering throughout the planning and implementation.

Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Capable of optimizing SOSL queries for performance by considering factors such as search filters, search scope, and query syntax.

Implemented Lightning App Builder and Lightning Page Layouts to customize and configure Salesforce pages with Lightning components, standard components, and custom components.

Analyzing the current requirement process, identifying problems, and making recommendations to improve the process.

Interacted with various Business User Groups (Sales and Ops) to gather the document requirements.

Automated the processes development using Apex and Visualforce following the apex best practices.

Worked across various SFDC implementations that cover Sales cloud and Service Cloud.

Successfully migrated the existing visual force pages to lightning by building advanced lightning components.

Resolve the Cases and support the team on an urgent basis.

Customized the Dashboards and Report to track usage of productivity and performance of business centers and their sales teams.

Leveraging SOSL's powerful search capabilities to perform contextual searches, enabling users to find relevant information quickly and accurately.

Optimized SOQL queries for performance by implementing best practices such as selective filtering, indexing, and efficient use of WHERE clauses.

Conducted end-user training sessions and workshops to drive user adoption and maximize the value of Salesforce.

Optimized and improved the overall runtime of OmniScripts, and DataRaptors Procedures using best practices.

Integrated SOSL searches with Salesforce Lightning components and custom UIs to deliver intuitive and user-friendly search.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.

Used Apex Data Loader to migrate data such as accounts, Products, Quotes and Forecast from different legacy systems.

Designed and Developed customer solutions in Visualforce, Apex, CSS, JavaScript, and other technologies.

Packaged and Deployed customizations from Sandbox to other environments using Migration Tool - ANT.

Configured Agreements, Templates, Query Templates, Agreement Output formats, Agreement Protection, Agreement Rules, Configuring Wizard and Approval Management.

Developed robust lightning pages using aura framework and placed them on the community builder.

Configured product and pricing setup using CPQ/Product consoles which include price ramps, Price Matrix, Price Rulesets, price list items, tiered pricing, and asset pricing.

Setup a Omni channel with all routing configuration.

Supported ongoing maintenance and optimization efforts for Salesforce applications, including troubleshooting issues, implementing enhancements, and performing regular system audits rules, contract templates.

Designed and implemented Flex Cards and Vlocity Cards to display dynamic information and enhance user experience.

Written unit tests for Apex classes using Salesforce's Apex testing framework to ensure code quality, coverage, and compliance with Salesforce standards.

Provided user training, documentation, and ongoing support to ensure successful adoption and utilization of Vlocity CPQ by stakeholders.

Worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation.

Familiar with Lightning Events and Lightning Message Service to facilitate communication between Lightning components and enable seamless interaction within the Lightning Experience.

Used decorators such as @api, @track, and @wire to expose properties, track changes, and wire data in LWC components, respectively.

Was solely responsible for writing web services using REST services to get real-time data from an external SQL database to show on internal visual force and lightning pages.

Skilled in integrating SOQL queries with Apex code to retrieve and manipulate data programmatically, facilitating automation and customization of business logic.

Followed modern Dev-Ops process using Git and Continuous integration tools.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Omniscripts, Omnistudio, Custom Objects, Custom Tabs, Email Services, Web services, Lightning Components, CPQ Visual Force, SalesForce.com Data Loader, Vlocity Cards, Security Controls, Sandbox, Eclipse IDE Plug-in, Dashboards, Flex Cards, Data Migration Tool, ANT.

Client -Abott June 2021- Feb 2023

Location - Lake County, Illinois

Role: Salesforce Developer/Admin

Responsibilities:

Worked with Business System Analyst to provide recommendation and designed the Best Solutions for implementing new business ideas.

Created many Lightning Components and server-side controllers to meet the business requirements.

Experience in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).

Proficient in using SOQL queries in conjunction with Salesforce Bulk API for bulk data processing, enabling efficient handling of large data volumes.

Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.

Familiar with LWC lifecycle hooks and events to manage component initialization, rendering, and destruction, optimizing performance and resource utilization.

Capable of designing and implementing Lightning Experience solutions that leverage Lightning Design System (SLDS) to ensure consistency, accessibility, and responsiveness across different devices and screen sizes.

Implemented OmniScript solutions for various client requirements, including data capture forms, guided processes, and wizard-style interfaces to streamline user interactions.

Performed data migration from Microsoft CRM to Salesforce.com.

Used Lightning framework to integrate with legacy systems like SAP, Microsoft, and oracle.

Developed SharePoint site with number of pages and integrated with salesforce.

Developed various Custom Objects, Tabs, validation rules, Components.

Developed and deployed workflows and approval processes for custom objects for different request types as per the requirement.

Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.

Managed ongoing support requests and administrative needs of users.

Integrated Salesforce CRM and the legacy system using Cast IronIntegration Systems

Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases and Solutions.

Performed administrative tasks such as managing Accounts, Contacts and Cases, setting Workflows and Approval Process for approving new accounts and another business process.

Administered, Configured, and maintained Salesforce.com application User Profiles, Roles, Assigning Permissions, Generating Security Tokens, Validation Rule, and Upgrade Installation.

Created and maintained Reports and Dashboards to provide fast access to key business metrics.

Customized Chatter objects and tabs to view progress and discussion on business process.

Implemented Apex Triggers, Apex Class for automation of the business process on Account, Contact, Opportunity, and Custom Objects.

Implemented Apex triggers to respond to data manipulation events, such as before insert, before update, after insert, and after update, to enforce business rules and validations.

Build CTI adapters with Salesforce CRM call center uses to integrate with their Salesforce Softphone.

Implemented Batch Classes and Scheduled Classes as part of the Business Requirement.

Wrote an Apex Trigger on Contact for cross-object field update for reporting purposes. Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers & Web Services API. Creating new User Interface using JavaScript, HTML and CSS in Visual Force Pages.

As an Administrator implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for Custom Picklist Fields.

Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.

Case Assignment Rules to direct the case to appropriate groups such as Stories & PCS Central Support.

Created and configured Email templates which were used by PCS Central users for approval processes and other field updates.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Worked on different Sandboxes for development & testing; Involved in migrating the code to production instance in installments using Change Set.

Involved in Test configuration Apttus within Sandbox environments to ensure that once users are granted access, all the aspects are fully functional.

Used Apex Data Loader to Insert, Update and Import data from Microsoft Excel into Salesforce.com.

Environment: Salesforce.com, Apex Language, Visual Force (Pages, Component & Controllers), Custom Objects, Page Layouts, SOQL, SOSL, Sales Cloud, Service Cloud, HTML, JavaScript, jQuery, CSS, Ajax, IDE, API, CTI Tool Kit, Cast Iron, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Client - First Republic Bank Jan 2019- May 2021

Location San Francisco, California

Role: Salesforce Developer

Responsibilities: -

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Have developed LWC applications for various use cases, including custom UIs, dashboards, forms, and wizards, to meet business requirements.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

Involved in data mapping and data migration from Oracle database to SalesForce.com objects.

Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers

Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.

Worked on GeoPointe application, took part in designing and developing the functionality to generate maps for Standard and Custom objects.

Created and deployed several Reports and Dashboards using salesforce.com platform.

Developed Apex Classes, Controller Classes, and Apex Triggers in accordance with the governor limits for various functional needs in the application.

Experienced in optimizing Lightning components and applications for performance and scalability by implementing best practices, such as lazy loading, client-side caching, and efficient data retrieval.

Capable of optimizing Apex code for performance and scalability by identifying and addressing bottlenecks, optimizing queries, and implementing caching mechanisms.

Developed and deployed workflows and approval processes for opportunities and products/ assets management.

Created and used Email templates in HTML and Visualforce.

Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Interacted with the Salesforce.com premium tech support team on a regular basis.

Developed ETL mappings in Informatica for Integration between Salesforce and Oracle.

Environment: Salesforce.com platform, Apex, Visualforce (Pages, Component & Controllers), Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Workbench, HTML, Java Script, CSS, WSDL, SOAP, AJAX, MVC Design Patterns.

Client -Freedom mortgage Oct 2017- Dec 2018

Location - Boca Raton, Florida

ROLE: Salesforce Developer

Responsibilities:

Performed the role of SalesForce.com Developer and Administrator in the organization.

Migrated data using Apex Data-loader to centralize data and processes across different divisions that were previously using decentralized systems / databases.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

Involved in designing, coding, debugging, and performance analysis as well as being involved with customer deployments, partner product integrations and competitive benchmarking.

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning

Component features.

Salesforce Apex development and related technologies on the Salesforce.com platform, such as web service endpoints, triggers, scheduled jobs, deployment, and packaging.

Development experience in any object-oriented language such as Java, C#, Python, or more Apex

Enterprise software architecture, object-oriented design, and development.

Used Agile methodology of daily standups, story pointing, and sprint planning.

Working with product managers and business analysts to understand business needs and recommend technical approaches.

Revision control, continuous integration, and repository best practices. Used Git, feature-branching, and Code ship.

The ability to communicate clearly in written documentation about desired functionality, technical design decisions, or application features.

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Extensively used Data Loader for insert, updates, and bulk import for Accounts, Contacts, Leads and Opportunities.

Developed and configured Reports, Dashboards and Report Folders for profiles based on requirement of organization.

Worked on integration web services features like REST and SOAP APIs.

Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.

Always wrote test methods with code coverage of 85-100%.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Deployed and debugged Force.com application in Eclipse development environment using Force.com Eclipse IDE plug-in.

Designed various Webpages in Visualforce for customers to select a variety of services offered by the org and integrate them with the sales team.

Implemented the Standard Set Controller and its attributes to paginate the records in Visualforce Pages.

Developed interest plan template and automated outbound events using Apex Classes, Controller Classes, and Apex Triggers in accordance with the Governor limits for various functional needs in the application.

Experience in working with Salesforce.com Sandbox and production environments.

Interacted and communicated with sales operation team, product management team and other stakeholders to gather the requirements.

Experience working with Scratch Orgs.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Sales cloud, Security Controls, Sandbox data loading, Data Loader, SQL, and Eclipse IDE Plug-in, Git-Hub, Feature branching, IM, Code-ship, Sublime for coding, Hip-chat.

Systel Inc Feb 2015– Oct 2017

Location: Alpharetta, GA

Role: Salesforce Admin

Responsibilities:

Administrated and monitored the company’s Salesforce CRM application.

Created the workflows for automated lead routing, lead escalation and email alert.

Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

Developed and Customizing salesforce.com application based on the user needs.

Developed field & page layout customization for the standard objects like Account, contact, Leads.

Maintained and gave permissions to communication templates based on Profiles.

Performed Data Analysis and migrated data from SQL Server database to sales force.

Involved in Accounts Merging, maintaining Public Groups.

Created Reports and Dashboards as per the customer requirements.

Worked on Record Types, Validation Rules, Triggers and Page Layouts.

Worked with senior team members to analyze each product and its competitor, to integrate new products, and optimize existing products.

Imported accounts and contacts data through Import Wizard.

Worked on data migration from databases to SFDC using Data Loader.

Build the organization's role hierarchy by adding the Roles as per the organization structures and created custom profiles to satisfy the organization's hierarchy.

Performing the Risk Analysis and Cost Assessment for the Project implementation.

Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.

Created new custom objects, assigned fields, custom tabs, components, custom reports.

Created custom Reports based on business need and associated them to Dashboard.

Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

Environment: Salesforce, Apex Data Loader, SQL, Informatica Tool, Internet Explorer, Google Chrome, Microsoft Excel, Salesforce App Exchange.

Educational Information: BS in business administration 2006 University of Phoenix.

Completed MBA from University of Phoenix 2009

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