Experienced Case Manager & Recovery Specialist
Resume:
Aisha Douglas
Chicago, IL *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Case Manager
Community Counseling Centers of Chicago (C4) - Chicago, IL
June 2020 to Present
• Assisting client's with their psychiatric appointments.
• Provide case management, outreach, and aftercare services.
• Assess clients' functioning, strengths, needs, and diagnosis.
• Develop treatment plan collaboratively with client by defining goals, specific outcomes, and time frames for treatment.
• Apply appropriate behavior management techniques.
• Provide culturally appropriate, competent and individualized linkage plans in accordance with each clients' age gender and gender identity, sexual orientation, race, ethnicity, religious beliefs and culture. • Determine appropriate type and level of services utilizing the Level of Care utilization System for Psychiatric and Addiction services (LOCUS) developed by the American Association of community Psychiatrist
• Facilitate psychiatric hospitalization when indicated.
• Assess for indicators of abuse.
• Maintain compliance at all times with clinical documentation, timelines and agency policies and procedures including meeting required timeframes for documentation and services notes. • Report to assigned supervisor and actively seek consultation whenever necessary or requested by supervisor.
• Maintain compliance with confidentiality policies and procedures at all times.
Recovery Support Specialist /Residential Counselor
Chicago - Chicago, IL
March 2020 to June 2020
Input all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
Facilitated games and other activities to engage clients and provide mental stimulation and entertainment.
Cleaned and organized patients' living quarters.
Prepared food and helped patients eat to support healthy nutrition.
Cleaned houses and living spaces, ran errands and cooked meals for patients daily. Kept detailed records of patient care, progress, medication administration and changes in health or other conditions.
Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
Team Member
Target - Chicago, IL
June 2016 to March 2020
Greeted customers and processed their purchased items via cash, credit, or debit payment methods. • Provided excellent customer service while answering guests' questions regarding items in stock. • Supported sales floor team by helping maintain organization of display items available for customer purchase.
• Answered phone calls in an appropriate manner from customers regarding general store operation and sales.
• Quickly responded to team members needing additional customer assistance.
Intern
Cook County Social Service Department - Chicago, IL
August 2018 to May 2019
Interviewed clients and conducted assessments to create a plan of care conducive to court documents. Performed Intake assessments constructed to assign clients to appropriate social workers. Scheduled appointments in regard to necessary upcoming appointments
Reviewed clients' existing court orders or recent and/or pending arrests.
Scheduled necessary random urine drug screens
Assisted clients to identify future goals for success
Performed clerical duties
Assisted in providing referrals for opportunities in employment, housing or counseling. Provided court observations to supervisors.
Intern
Northeastern Illinois University - Chicago, IL
September 2018 to January 2019
Performed clerical duties, such as filing paperwork and mailing necessary letters for lieutenant. Conducted extensive research on school shootings and created projects to spread awareness.
Hostess
Cheesecake Factory - Chicago, IL
August 2012 to May 2016
Provided excellent customer service while greeting guests as they entered the establishment and escorted them to their seats.
Promptly answered phone calls and responded to questions regarding the restaurant hours, services, reservations, and other related information.
Summer Camp Counselor Volunteer
Boys and Girls Club - Chicago, IL
August 2012 to August 2012
Worked on a team focused on distributing lunch meals to children ages 6-17.
Monitored children traveling to and from the facility to ensure their safety while attending the summer camp.
Education
Bachelor of Arts in Social Work Northeastern Illinois University - Chicago, IL May 2020
Associate of Arts in Psychology Harold Washington College - Chicago, IL December 2016
Skills
• Recovery techniques specialist
• Administrative support specialist • Recovery assistance and support • Residential construction specialist • Intake Experience
• Sales Support
• Social Work
• Residential Cleaning
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