Detail-Oriented IT & Cybersecurity Leader

Maria Aguilar

San Diego, CA *****

*****************@*****.*** 626-***-****

Professional Summary

Dedicated IT and cybersecurity professional with 10+ years of experience in customer service, operations, and technical support. Proven ability to lead teams, manage complex processes, and support secure IT environments. Skilled in troubleshooting, system administration, and cybersecurity best practices, with a strong foundation in networking, digital security, and IT service management. Bilingual (English/Spanish) and experienced in both corporate and field operations. Seeking leverage leadership and technical expertise to protect and optimize enterprise systems.

Key Certifications

• CompTIA Security+ CompTIA CySA+ CCNA IAT Level II

• MCP MCITP MCTS SSCP

• CompTIA A+ Network+

• ITIL Certification HDI Certification Certified Scrum Master Technical Skills

Cybersecurity & Networking: Security+, CySA+, CCNA, LAN/WAN, DNS, DHCP, VPN, Firewalls, Information Security, Active Directory, DoD 8570 compliance, System Hardening Systems & Administration: Windows Server, Microsoft 365, Azure, Intune, SCCM, PowerShell, VMware, Virtualization, SharePoint, Remote Access Software, System Architecture Programming & Tools: HTML, PHP, JavaScript, Python, Git, Adobe Suite (Photoshop, Illustrator, InDesign), WordPress, CRM Software, ERP Systems, Microsoft Office Suite, Google Workspace Professional Skills: Leadership, Operations Management, Conflict Resolution, Process Improvement, Training & Mentoring, Bilingual (English/Spanish) Professional Experience

Branch Manager

Hertz – San Diego, CA

June 2022 – October 2025

• Oversaw daily branch operations, fleet logistics, and staff management, ensuring adherence to compliance, data handling, and security protocols.

• Implemented operational strategies that improved process efficiency and customer satisfaction.

• Led and trained a team to follow company procedures, maintain system integrity, and resolve technical and customer issues quickly.

• Analyzed financial and operational data to develop plans that enhanced performance and minimized risks.

• Ensured compliance with all applicable laws and corporate IT/security policies. Site Supervisor / Security Officer

DSI Security Services – Diamond Bar, CA

May 2021 – June 2022

• Conducted security patrols and container inspections for Union Pacific train station.

• Ensured secure handling of materials leaving the yard, maintaining logs and compliance records.

Security Officer

Xtreme Security – Ontario, CA

Feb 2021 – May 2021

• Performed random employee screenings and vehicle patrols to maintain site security and compliance.

Sales & Marketing Representative

Clean Initiative – Pasadena, CA

Nov 2020 – Dec 2020

• Promoted renewable energy solutions to residential clients through direct outreach and education.

Assembler

Advance Solutions – Rancho Cucamonga, CA

Jun 2020 – Sep 2020

• Masked and demasked circuit boards to meet precise client technical standards. Additional Experience

Roles in shipping, security, customer service, and food service (2012–2020), including positions at QVC Distribution, Allied Universal, FedEx, and McDonald’s. Demonstrated reliability, attention to detail, and ability to work in fast-paced environments. Education

IT Certifications-University of San Marcos

Associate of Arts (AA) – Citrus College July 2011 – June 2014 High School Diploma – Gladstone High School June 2011 Additional Certifications & Licenses

• AED Certified

• CCENT Fundamental Payroll Certification Certified Payroll Professional

• Non-CDL Class C Driver’s License Guard Card Motorcycle License

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