Senior IT Project Manager or Payments Solution Architect or analyst
Resume:
RYAN EARL HENDRICKS Innovator, Communicator, and Impassioned Leader
**************@*****.***
PROFESSIONAL SUMMARY
Results-driven Technical Project Manager/Product Owner and Certified Scrum Master with extensive experience in Agile delivery, enterprise transformation, and AI-powered technology solutions. I have successfully led cross- functional teams to deliver complex projects in fintech, retail, and aerospace, ensuring efficiency, innovation, and measurable business outcomes.
Notably, I served as Solution Architect for SoftCard, the first mobile wallet created through a joint venture with AT&T, Verizon, and T-Mobile, later acquired by Google and embedded into the foundation of today’s digital payments.
Experienced in business transformation and change management, I align technology with strategic goals to drive measurable outcomes. Skilled at blending technical expertise with business insight, I create product roadmaps, streamline workflows, and enhance user experiences. Proficient in leveraging data insights and market trends, I guide decisions that improve product value and competitiveness. I deliver enterprise-scale initiatives across industries, ensuring timely execution and long-term business growth.
HIGHLIGHTS
I have fostered senior relationships in government, academia, and industry for transformational projects.
Accenture: mobile commerce innovator as Solution Architect for the 1st mobile wallet (SoftCard)
Bank of America PM and Technology Delivery Lead, (as a payment solutions expert)
NASA Technical Area Lead TAL and Operations Program Manager (thru USRA.edu)
Delta Airlines FlyDelta app: PM for development of Delta’s award-winning FlyDelta app
Apple-IBM MobileFirst iOS Partnership: PM for development for some of 150 iOS retail apps
Citibank Apple Watch app: PM for the launch of the world's first Apple Watch business app
AT&T Digital Identity: Senior BA for digital identity project and consumer insights monetization
VOIP Start-up: built telecom startup and took public in Hong Kong/China market (MagicTel)
EDUCATION & TRAINING
Bachelor of Science in Chinese Studies and Economics, Georgetown University - Washington DC
Certified Scrum Master Certificate #942208, issued May 2023 by ScrumStudy.com
Microsoft Azure OpenAI Certificate (issued 05-Aug-2025)
Design Thinking Certification as Training leader in 2014 Apple + IBM certification.
IBM Engineering Lifecycle Management (ELM) Certification for Agile at Scale using SAFe
LANGUAGES
English – Native (Reading: Fluent Writing: Fluent Speaking: Fluent)
Chinese – Intermediate (Reading: Intermediate Writing: Intermediate Speaking: Intermediate)
Spanish – Intermediate (Reading: Intermediate Writing: Intermediate Speaking: Intermediate)
SKILLS
Certified Scrum Master (Agile Delivery)
Digital / Mobile Wallet Solution Architect
Azure OpenAI & Cloud Solutions
Technical Project & Program Management
Data Analysis & Monetization
ERP & SCM Implementations
Cross-Functional Collaboration
Risk Anticipation & Mitigation
Jira, Confluence, Trello (Agile Tools)
Business Transformation & Change
PROFESSIONAL EXPERIENCE
Product Owner/Project Manager 10/2024 to 09/2025
Wipro Consulting, FL- Remote
I led process optimization and service integration for Wallet, Payments, and Commerce initiatives.
Streamlined Wallet and Payments workflows, reducing process redundancies and enhancing transaction efficiency across business units.
Integrated shared services, improving cross-departmental collaboration and lowering operational costs.
Implemented process improvements that increased service delivery speed and operational scalability.
Coordinated with product, IT, and operations teams to align process changes with business objectives.
Leveraged SharePoint 2013 for project document control, issue tracking, and team collaboration.
Established KPIs to monitor improvement effectiveness and ensure continuous optimization.
Developed and maintained detailed project schedules, milestones, and dependencies using MS Project, enhancing visibility for global stakeholders.
Designed process flow and data architecture visuals in MS Visio to standardize service integration blueprints.
Utilized Office 365 (Teams, Planner, Power Automate) to streamline communication, task management, and status reporting.
Product Owner/Technical Project Manager 04/2024 to 10/2024
Mars Wrigley, Atlanta GA
I delivered AI-driven retail technology projects and managed Agile programs supporting digital transformation initiatives.
Directed Agile delivery of retail shelving imaging technology, improving merchandising efficiency.
Created workflow diagrams and deployment maps in MS Visio to visualize system integrations.
Managed eB2B and AI transformation projects, ensuring on-time delivery and business adoption.
Managed documentation and reporting repositories via SharePoint 2013 for controlled collaboration.
Coordinated multi-team collaboration, aligning milestones with digital transformation goals.
Maintained project plans outlining tasks, timelines, and resources for executive reporting.
Created workflow diagrams and deployment maps in MS Visio to visualize system integrations.
Facilitated senior stakeholder communication, strengthening transparency and project alignment.
Technical PM/ Scrum Master 07/2023 to 04/2024
Bank of America, Atlanta GA
As a PM and Scrum Master, I oversaw digital wallet delivery and mobile channel strategy to improve adoption and customer experience.
Delivered multiple wallet solutions, boosting user adoption and enhancing digital payments experience.
Defined mobile channel strategy integrating technology, segments, and product teams.
Acted as single accountability point for channel prioritization decisions.
Managed end-to-end sprint plans and release schedules using MS Project integrated with JIRA.
Documented process flows and customer journey maps in MS Visio for executive and design teams.
Enhanced collaboration across departments, ensuring efficient strategy execution.
Applied Agile and hybrid methodologies to accelerate project delivery.
Coordinated daily syncs and reporting via Office 365 Teams and Planner, improving cross-team visibility.
Technical Project Manager 10/2022 to 04/2023
PayPal, Atlanta GA
As a Technical Project Manager, I directed product enhancements for consumer and merchant apps, driving engagement and user satisfaction.
Delivered app feature upgrades, improving customer engagement and merchant adoption.
Strengthened Agile governance, aligning delivery with PayPal’s strategic fintech goals.
Managed Agile timelines, dependencies, and resourcing in MS Project to ensure delivery precision.
Fostered collaborative project culture, increasing productivity and delivery quality.
Implemented standardized reporting, improving executive visibility and project transparency.
Maintained project repositories and dashboards through SharePoint 2013.
Enhanced user experiences, resulting in higher platform retention and usage.
Technical Project Manager, Operations 04/2019 to 01/2021
NASA, Atlanta GA
As a Technical Project Manager, I led operations optimization and resource allocation for NASA’s Academic Mission Services programs.
Directed operations for NAMS, enhancing execution efficiency and cost-effectiveness.
Introduced automation, reducing administrative workload and increasing program accuracy.
Allocated resources strategically as Technical Area Leader (TAL).
Supported unpiloted aircraft system research, advancing aviation innovation.
Applied structured change management, improving adoption of transformation initiatives.
Part-time Caregiver for two family members (details withheld) 01/2017 to 03/2019
Senior Program & Technical Product Lead 01/2006 to 01/2017
IBM Corporation, Atlanta GA
As a Senior Program Manager, I delivered digital transformation programs across banking, retail, cloud, and telecom using AI, ERP, and mobile platforms.
Directed Delta Airlines FlyDelta app development as the Technical Product / Project Lead
Managed Apple-IBM MobileFirst retail app programs, expanding market reach.
Oversaw ERP deployments (SAP, Oracle, MS Dynamics, Workday) for global clients.
Utilized MS Project to manage multi-country ERP and mobile app delivery schedules and dependencies.
Delivered Citibank Apple Watch app, pioneering wearable fintech innovation.
Improved Visa fraud detection systems, reducing fraudulent transaction activity.
Created Visio-based business process diagrams to support solution design and stakeholder sign-offs.
Managed centralized document repositories and approval workflows using SharePoint 2013.
Digital Wallet Solution Architect (sub-contracted to IBM by Accenture) Nov 2009 - Dec 2011
Accenture, Atlanta GA
Architected the first mobile wallet for SoftCard, which became a central feature of Apple Pay and Google Wallet and revolutionized digital payments for consumers everywhere.
Directed digital identity projects focused on monetizing consumer insights using data science and advanced analytics, driving revenue growth and enhancing customer experiences in fintech.
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