Customer Service Professional with Data Entry Skills
Resume:
KRYSTAL M. BACHICHA
United States ****.***@*****.*** 719-***-****
SUMMARY
Dedicated Customer Service Agent with 3 years of experience assisting Medicaid clients at Conduent, adept at providing exceptional service and resolving customer inquiries efficiently. Successfully maintained compliance with regulations while handling sensitive information, contributing to enhanced client satisfaction. Seeking a role in Customer Service or Data Entry to leverage strong communication skills and adeptness in navigating complex computer systems.
EXPERIENCE
Customer Service Agent
Conduent November 2023 - October 2024, Remote, US
• Assisted New Jersey residents who had Medicaid coverage with questions or concerns about their policy.
• Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues.
• Ensured compliance with applicable laws, regulations, policies, procedures, and ethical standards when handling sensitive information.
• Delivered exceptional service that exceeded client expectations by going above and beyond standard requirements.
• Navigated multiple computer systems and applications and utilized search tools to find information. Customer Service Representative
Maximus November 2021 - April 2022, Remote, US
• Processed student loans for Department of Education
• Addressed customers courteously using suitable methods and problem-solving skills.
• Adhered to company policies and procedures while providing superior service.
• Met daily customer service quotas with a focus on quality.
• Updated and maintained database with accurate customer information and timely data entry. Customer Service Representative
Convergys June 2015 - December 2015, Pueblo, CO
• Process inbound calls for ATS (American Traffic Solutions)
• Handled customer complaints and inquiries in a courteous and efficient manner.
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Adhered to company policies and procedures while providing superior service.
• Updated and maintained database with accurate customer information and timely data entry.
• Resolved complex billing issues by collaborating with internal departments, leading to increased customer satisfaction and repeat business. Data Entry Specialist -Seasonal
Remedy Staffing - Integrated Document Services (IDS) April 2014 - May 2014, Pueblo, CO
• Data entry of state documents, data entry of various state tax documents and quality assurance.
• Performed data entry and validation of customer information in a high volume, fast-paced environment.
• Utilized advanced computer skills to accurately enter large volumes of numerical data into multiple databases and spreadsheets.
• Managed confidential client files with discretion and accuracy.
• Resolved discrepancies between source documents and entered information. Data Entry Specialist - Seasonal
Remedy Staffing - Integrated Document Services (IDS) March 2013 - May 2013, Pueblo, CO
• Data entry of state documents, data entry of various state tax documents and quality assurance. Consistently maintained accuracy and efficiency while inputting and verifying high volumes of state and tax-related documents, supporting timely processing and compliance.
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Data Entry Specialist - Seasonal
Remedy Staffing - Integrated Document Services (IDS) March 2011 - June 2011, Pueblo, CO
• Data entry of state documents, data entry of various state tax documents and quality assurance. Streamlined data entry processes for state and tax documents, enhancing accuracy and reducing processing time by implementing efficient quality assurance protocols.
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Outbound Sales Representative
Comcast Global Call Center Solutions (GCS) September 2010 - November 2010, Pueblo, CO
• Out bound calls to current customers, non- subscribing customers, and customer service
• Maintained accurate records of outbound calls, customer information, and sales activities in CRM database.
• Provided timely follow up services to ensure satisfaction with completed transactions.
• Performed outbound calls in order to generate leads and follow up on existing customers. Document Prep - Seasonal
Remedy Staffing - Integrated Document Services (IDS) March 2009 - July 2009, Pueblo, CO
• Opened state documents, removed staples and prepped documents for scanning, and data entry operators. EDUCATION
GED
BOCES • Pueblo West, Co • March 2007
SKILLS
Call center experience
Data entry
Empathetic and genuine
Outstanding communication skills
Typing speed
Inbound customer service
Verbal and written communication
Phone etiquette
Computer proficiency
Time management
Analytical and problem-solving skills
REFERENCES
Joyce Paradiso
Sam Paradiso
DeAn Dickinson
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