Technical Support & Help Desk Specialist
Resume:
Kevin D. Lavender
La Porte, Texas
Career Objective
Obtain a position with opportunity for advancement Education
Microcomputer Technology Institute (MTI), Friendswood, Texas
Associate of Occupational Studies degree in Computer Systems Technology Work Experience
May, 2010 – Sept, 2023 Invesco
Network and Laptop support for the external sales team. This included software on laptops, iPhones, IPADS. Software included MS products.
Remote connectivity support for all aspects of the users’ needs. This included goremote, wifi connectivity, software issues as needed to meet SLAs with the business unit.
Active Directory support for external sales team. Including password resets, account creation, account unlocks, drive access.
Create documentation for hardware configuration for iPhone and IPADs..Backend support for devices using InTune
Install, test new software being installed and used for the sales team members.
Configured, and deployed over 150 laptops every 2 years at end of year sales symposium.
Provided all aspects of network, laptop, iPhones, and IPAD support / repair at sales symposium every year for over 600 attendees. Sept. 2006 – May, 2010 Robert Half Technology - Invesco AIM
Network and Desktop support for the Legal and Compliance, and the Facilities groups
Planning and scheduling of moves, computer replacements, software upgrades
Act as liaison between Legal and Compliance group and IT for software and hardware upgrades
Act as liaison with the necessary groups testing new applications to be implemented to users.
Test and document software implementations to meet SEC requirements
Work with the Legal and Compliance departments to make certain service level agreements between the groups and IT is met as required by the SLA
Interface with Xerox representative to implement, document, test and deploy 52 Xerox multi-function devices in the Houston office for all departments to use for printing, faxing, copying, and e-mailing of documents.
Day to day desktop support for 150 external wholesalers using laptops, blackberries, IPAD’s, projectors, and printers.
References furnished on request
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