IT Operations & SIEM Lead with 17+ Years of Analytics Expertise

Skill Set

• Monitoring and Analytics: SIEM, Splunk,

SCOM, AppDynamics, PagerDuty.

• Service Management: ServiceNow

• Programming Languages: SQL, PLSQL

• Operating Systems: Windows, UNIX

• Communication Skills: Strong oral and

written communication

• Leadership and Team Management

• Process Improvement, Release

Management & Change Management

• Requirement Gathering and Analysis

• MS Project online administration

• Agile Methodology: Scrum and Kanban

• Incident Management

• API Management

Training

• Splunk 8.2 Cloud administration

• Splunk Enterprise Security

• Splunk IT Service Intelligence (ITSI)

• ServiceNow Administrator

• IT Project management Methodology

Certifications

• Oracle 9i Database Certified Associate

• AWS Cloud Practitioner

• PagerDuty certified incident responder

• Microsoft certified Identity and access

management Associate(2024)

Professional Summary

• Over 17 years of experience as an IT Business

Systems and Applications Analyst.

• Over 10 years of experience in implementing, leading and managing SIEM, data monitoring & analytics tools, and reporting infrastructure, ensuring consistent

performance and stability.

• Successfully led migration projects from on-premises to Splunk Cloud environment, improving scalability and flexibility.

• Proven Expertise in Administering PWA,EPT

configuration,Portfolioanalysis,facilitating and

providing Training PM’s,workflow& Projectlifecycle management.

• Expertise in coordinating and integrating

monitoring tools with ServiceNow and other

platforms for streamlined operations and

enhanced incident management.

• Strong troubleshooting skills as a third-tier escalation point, providing root cause analysis for incidents and problems.

• Proficient in optimizing on-premises performance infrastructure, reducing mean time to resolution for monitoring-related incidents and security hardening.

• Strong Understanding of ICS cyber security, MTTRE ATTA&K frameworks.

• Familiarity with Lean Methodologies, SAP BTP,Microsoft Sentinel, IDS.

Education

Bachelor’s in computer science engineering, (2004), College of Engineering, Roorkee, India Experience

Senior system Analyst,City of Calgary (Feb 2025- Dec 2025)

• Administered Microsoft Project Online (PMIS) including configuration of project sites, custom fields, workflows, and project templates.

• Supported project lifecycle activities such as project setup, scheduling, resource assignments, and status reporting for multiple project managers

• Trained PMs and team members on Project Online usage, PMO processes, and best practices to improve adoption and consistency.

• Worked closely with the PMO to maintain governance standards, streamline processes, and ensure data accuracy across all projects.

• Collaborated with vendors to gather requirements, submit enhancement requests, test solutions, and implement new functionalities in Project Online.

• Created and maintained engagement logs, dashboards, and reporting views, ensuring alignment with organizational templates and project reporting needs.

• Worked closely with the Project and program management team to support, gather document, and implement enhancement requests, testing changes and deploying improvements to Project Online functionality.

• Collaborated with Finance to prepare and deliver accurate weekly and monthly reports, ensuring alignment between project data and financial forecasts.

• Worked in a highly cross-functional environment, partnering with PMO, IT, Finance, and business stakeholders to streamline processes and maintain governance standards. Automation and Monitoring Engineer, Vancity Savings Credit Union(Sep 2023- March 2024)

• Implemented and lead Identity Governance and Administration (IGA) framework and Role Mapping within the Splunk environment to enhance security measures and streamline access management processes in the DMZ environment.

Shilpi Jain +1-403-***-**** *.*******@*****.***

• Lead multiple projects that required to Developed advanced queries and standardized data to support critical business initiatives such as Online Account Opening projects and Visa card information management, enabling informed analytics and facilitating strategic decision-making within the banking sector.

• Utilized Splunk IT Service Intelligence (ITSI), an AIOps analytics solution, to enhance enterprise-level visibility into critical IT and business services, as well as their infrastructure health.

• Implemented integration between Saviynt and Splunk to enhance monitoring capabilities and improve visibility into system operations.

• Collaborated and coordinated with stakeholders to optimize alert configurations in Splunk and fine-tune PagerDuty call-out timings, resulting in more efficient incident response and reduced downtime.

• Participated in Proof of Concept (POC) initiatives for integrating Splunk with Terraform, exploring automation opportunities and infrastructure as code principles.

• Utilized Azure DevOps for project management, overseeing tasks, timelines, and team collaboration to ensure project success and delivery within specified parameters.

• Implemented integration of Google Cloud applications with Splunk, enhancing data analysis and visualization capabilities for improved insights into cloud-based systems and application.

• Managed hybrid identity environments by configuring and administering both Azure Active Directory and on- premises Active Directory, ensuring seamless authentication, and access control across cloud and on- premises infrastructure.

• I have implemented and coordinated with cross functional teams related to security hardening measured by regularly patching systems and implementing other relevant security updates. Senior Enterprise Support Analyst, Shaw Communications (July 2013 – July 2023)

• Monitor and optimize application and infrastructure performance, implementing configuration changes for consistent stability and improved performance.

• Develop and implement effective monitoring solutions to minimize mean time to resolution (MTTR) by 25% and swiftly address issues related to security and other teams.

• Create security alerts, dashboards, and reports to enhance ongoing monitoring and strengthen incident response capabilities.

• Successfully implement and manage Splunk monitoring and reporting infrastructure, optimizing data collection and analysis for actionable insights.

• Plan and executed and coordinated with cross functional teams for Splunk version upgrade on more than 2000 hosts periodically to leverage advanced features and enhancements.

• Maintain and stabilize the Splunk platform by updating configurations and efficiently managing resources on heavy forwarders.

• Provided expertise and guidance to stakeholders and lead critical monitoring projects, including Security

(Rsyslog configuration), by leveraging advanced features in data analytics & monitoring tools like Splunk, standardizing and managing quality of data by writing multiple regexes.

• Acted as a third-tier escalation point, conducting comprehensive root cause analysis for incidents and problems, and driving improvements for applications and infrastructure.

• Supported data source configurations and change management processes to ensure seamless operations and minimize disruptions.

• Analyze and monitor incident management and resolution problems, implementing proactive measures to enhance incident response efficiency by 30%.

• Implement and manage AppDynamics monitoring infrastructure, harnessing its capabilities for efficient application performance monitoring.

• Ensure prompt resolution of reported issues by documenting and tracking application issues using Agile Methodology, and actively participating in scrum meetings to prioritize and address concerns.

• Coordinated testing and integrated monitoring tools with ServiceNow, AWS,pagerduty improving visibility and automating incident management workflows.

• Manage the log processing pipeline from parsing through indexing, standardizing, optimizing data parsing and transforming to facilitate accurate analysis and insights.

• Drive process improvements by actively participating in process intake forms and streamlining workflows in the monitoring space.

• Strong understanding of data governance principles, data quality management, and data privacy regulations.

• Experience in managing and maintaining privileged access controls, ensuring that only authorized users have elevated permissions. I have also implemented and monitored conditional access policies to enforce security protocols based on user identity, location, device compliance, and risk level.

• Strong understanding of web service technologies (HTTP,JSON,XML) and API design principles.

• Provide comprehensive training and engaging demos to over 100 stakeholders, sharing best practices for maximizing the efficiency and effectiveness of monitoring tools. Assistant Manager (IT), Andhra Bank (10/2004 – 1/2011)

• Developed and implemented techno-functional work requests for Oracle E-Business Suite enhancements and support.

• Managed and coordinated systems integration, configuration, IT infrastructure, and disaster recovery to ensure seamless operations.

• Monitored network performance, resolved problems, and ensured compliance with security policies.

• Prepared business requirement documents and facilitated stakeholder approvals to ensure project alignment.

• Maintained data quality and worked on cleansing and standardizing it.

• Led team meetings for project status updates and presented progress to stakeholders.

• Received a special appreciation award for successfully migrating 95 branches to Core- Banking at Andhra Bank North Zone, India.

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