Customer Service Representative

Eugina Robinson

************@*****.*** 651-***-**** Saint Paul, MN

SUMMARY

Customer Service professional with 20 years of experience in health care and administrative roles, seeking a Customer Service Representative position. Proven expertise in HIPAA compliance, telecommuting, and Microsoft Office, with strong skills in communication, problem-solving, and multitasking. Experienced in facilitating effective communication and maintaining confidentiality to enhance customer satisfaction. WORK EXPERIENCE

Smith Way Enterprise, LLC Saint Paul, MN

Administrator Dispatcher Jun 2020 - Present

• Manage accounting tasks including the processing of invoices and maintenance of accounts receivable to ensure accurate financial records.

• Coordinate dispatching and scheduling of delivery appointments while maintaining systematic document filing for operational efficiency.

• Responsible for renewing all necessary licenses for the trucking company, ensuring 100% compliance with regulatory requirements and avoiding operational disruptions. Blessing Salon Saint Paul, MN

Independent Contractor Mar 2005 - Present

• Provide comprehensive client consultations to tailor services to individual needs, ensuring customer satisfaction and loyalty.

• Manage financial transactions with accuracy and maintain meticulous records of cash and credit card dealings.

• Oversee inventory levels, enforce safety protocols, and handle day-to-day operational management tasks. Pediatric and Young Adults Clinic Saint Paul, MN

Patient Service Representative Jan 2024 - Mar 2024

• Managed front desk operations by efficiently coordinating patient check-ins, check-outs, and scheduling, ensuring a seamless flow of administrative tasks.

• Maintained accurate financial records and handled data entry tasks, contributing to the clinic's operational efficiency and patient record accuracy.

• Facilitated effective communication among patients, family members, and the medical team, providing timely updates and assistance to enhance patient experience and satisfaction. Hong Fu Home Healthcare Woodbury, MN

Personal Care Attendant Feb 2018 - Mar 2022

• Assisted patient with daily activities and ensured safe transportation as required.

• Maintained a clean and organized living space through light housekeeping duties.

• Prepared meals, managed medication dispensary, and organized healthcare-related documentation. EDUCATION

Phlebotomy Tech CPT/NAPT Certificate

Certificate, Phlebotomy

2020

Personal Care Attendant Certificate

Certificate, Personal Care Attendant

2018

Medical Office Training Certificate

Certificate, Medical Office Training

2012

Cosmetologist Certificate/Licensed

Certificate, Cosmetology

1998

SKILLS

Data Entry • Administrative • 10 Key Typing • Filing • Communication • Time Management • Management/Supervising • Research/Collect Data • Medical Terminology • Attention To Detail • Problem-solving • Multitasking • Confidentiality • Adaptability

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