Logistics and IT Support Professional with Public Service Experience

Alejandro Ospina

Arlington, VA +1-786-***-**** ***********@*****.*** LinkedIn

Experience

USPS Alexandria, VA

City Carrier Assistant September 2025 – Present

•Maintained professional and effective public relations with customers and others, requiring a general familiarity with postal laws, regulations, products and geography of the area.

•Delivered mail and packages to residential and commercial addresses along assigned routes while maintaining accuracy and efficiency in any weather condition.

•Sorted and organized mail according to delivery sequence, ensuring timely distribution of correspondence and parcels to hundreds of customers daily.

•Maintained confidentiality and security of mail in accordance with federal regulations and USPS policies.

Freelance Remote

IT Support Jan 2025 – June 2025

•Responded to help desk requests and provided technical support for hardware, software, and networking issues.

•Diagnosed and resolved technical issues related to Windows/Mac OS and mobile devices.

•Maintained high standards for safety, efficiency, and quality control.

•Educated users on basic troubleshooting and safe computing practices. Target Clermont, Florida

Fulfillment Specialist Oct 2022 – Sep 2024

•Analyzed reporting system data to monitor shifts in digital guest traffic, making real-time adjustments to staffing and inventory to meet fluctuating demand.

•Utilized internal systems to efficiently manage and document orders, track shipments, and maintain accurate customer records.

•Ensured inventory integrity by routinely updating stock information and conducting organized, detail-oriented data entry and audits.

American Red Cross Miami, Florida

Intern, Personal Assistant June 2016 - May 2020

•Managed office operations, including filing, data entry, and administrative tasks.

•Delivered presentations to educate audiences on Red Cross initiatives.

•Coordinated with local volunteer centers and non-profit agencies to source volunteer opportunities and organized community-building events for the Red Cross.

•Assisted with researching, scanning, and digitally logging documents into the organization’s information management system.

Education

Coral Gables Senior High School Miami, Florida

High School Diploma 2016 - May 2020

Presidential Volunteer Service Award

Psychological First Aid Certification

Course Certification for theoretical and practical understanding of SQL Technical & Additional Proficiencies

Languages: English (Native), Spanish (Native)

Programming: Python, SQL

Technical Tools: SQL, Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace

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