Remote Customer Relations & Data Support Specialist

Arthur W. Rupp, Jr.

570-***-**** *******@*****.***

Objective

Retired business leader with 25+ years of experience blending business consulting and wellness coaching to drive organizational transformation. Seeking a remote role to leverage a proven history of enhancing team performance, fostering a positive workplace culture, and achieving strategic business goals through expert leadership and motivational training.

Professional Summary

Highly Organized Business Professional who has worked both remotely and on-site leveraging unique combination of AI knowledge and human services expertise to optimize remote operations and improve team dynamics. Proven track record of driving success through strategic planning, motivational training, and rigorous attention to data management and customer retention. Expertise in creating solutions that exceed business objectives within a work-from-home setting.

Affiliations

Member, Association for Computing Machinery (ACM)

NSLS Honors Membership

Certified Life & Wellness Coach

Education

Capella University: Master of Science in Information Systems and Technology Management

Relevant Coursework: IT Strategy and Governance, Change Management for Technology, Enterprise Data Management

Capella University: Master of Science in Human Services

Relevant Coursework: Specialization in Business Psychology and Counseling

Fairleigh Dickinson University: Bachelor of Science in Engineering Science and Technology

Relevant Coursework: Engineering and Computer science

EMPLOYMENT HISTORY

Dedicated Nursing Association Direct Care 2017–2025

Job Description Summary: The Assisted Living Care Provider is responsible for delivering high-quality, compassionate direct care and support to residents in an assisted living facility. This role involves monitoring residents' health and well-being, identifying any changes in condition, and ensuring their daily needs are met to promote independence and a high quality of life.

Key Responsibilities:

Provide personalized, high-quality direct care, assisting residents with daily living activities such as bathing, grooming, dressing, and mobility.

Evaluate resident conditions by identifying and addressing changes in their physical or behavioral health.

Observe and report any signs of wounds, behavioral concerns, or other medically relevant symptoms to the nursing staff or other designated medical professionals.

Ensure residents' safety, dignity, and independence are maintained while assisting with their daily routines.

Document resident care activities, observations, and any significant incidents in a timely and accurate manner.

DR KAZ, PA Consultant, Life, Wellness, and Business Coach 2021–2025

Job Description:

Drives organizational growth by leading the development and implementation of comprehensive media, marketing, and technology solutions for clients. Oversees the entire product lifecycle while strategically managing financial and marketing initiatives to maximize corporate success. Fosters business expansion and improves employee well-being by facilitating strategic and health-focused training programs.

Rich Capen, LTC, PA Business Consultant, Educator 2009–2023

Job Description:

This role involves both remotely and on-site strategic business consultation, advising clients on robust media, marketing, and technology solutions to drive business growth. The position also requires managing the full product lifecycle, including development, marketing, and financial strategies, to ensure corporate success. A key responsibility is designing and facilitating training programs on business strategy and health education to enhance organizational capabilities, improve employee well-being, and drive overall company growth.

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