Reliable Personal Care & Transportation Professional

SUMMARY

Responsible and dependable professional, with in-depth knowledge of principles and procedure to meet customers’ needs, meeting quality standards for services, and accurately handling customers’ well-being to the best of quality care.

EMPLOYMENT

May -Present

America West Transportation

NEMT Driver

●Check and prepare the car for the trip

●Proper care and handling of patients

●Safe and stable driving skills

●Excellent communication skills and customer service

● Basic CPR and First-Aid skills for any emergency (Certified)

●Proper GPS reading and usage

●Perform excellent skills and training to help new staff members

May 2020-July 2025

In-Home Support Service

Caretaker

●Proper phone etiquette to communicate with patients and staff

●Excellent customer service to meet patients’ needs

●Proper skills of inventory and stock to meet the needs of par required per floor

●Delivers great service while taking orders, visiting each patient one at a time

●Food delivery in a timely manner, making sure all food items are presented on the tray and at the right temperature

●Understands the rules and policy of patient privacy and HIPPA

●Ability to inform each patient about their diet plans given by doctors and their restrictions

●Ability to properly sort out medications for timely consumption

●Proper care and cleaning service for hygiene purpose

●Laundry duties

●Proper exercises and stretches recommended from their physicians/ Physical trainer

June 2021 – August 2023

Holiday Inn Express

Cook / Receptionist

●Provider outstanding customer service while answering phone lines and taking phone orders

●Restock of fresh goods, take inventory of supplies and file purchase orders/invoices.

●Manage a high-volume workload within a fast pace environment.

● Operate restaurant equipment prepare food orders.

●Prepare all food for the day and cater according to the different meals of the day

●Cleaning, preparing food for the next day.

August 2018 – April 2021

Mochila Fulfillment

Package Handler / Floater

● Managed a high-volume workload within a fast pace environment. Met performance benchmarks in all areas (order speed, accuracy, and volume).

● Officially commended for initiative, enthusiasm, intense customer focus and dependability in performance.

●Accurately handle large volume of orders and packages.

●Lead in training new employee, training involving a week of visual and verbal demonstration.

●Ability to understand a pick order list and being able to efficiently pick out the order.

●Managing the loading and off loading of trucks at the docks.

●Ability to operate an automatic or manual pallet jack.

●Able to operate the machinery such as a line belt, label printer, pallet jacket, pallet jack wrapper and basic data entry.

●Managing the shipping station for accurate outgoing packages.

EDUCATION

●Luther Burbank High School (HS diploma)

●Sacramento State University

●Consumnes River College ( Currently attending)

Computer Skills: Microsoft Office, PowerPoint, Microsoft Excel, Outlook, Internet Explorer

Technical Skills: Type 40 wpm, cash register, 10-key, data entry, processing orders, mail sorting and distributing, multi-phone line, bank deposit, filing, calendar, copier, scanner, and fax.

Certification: Food Handling Certification, CPR Certification, First-Aid Certification, Proper Driving Certification

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