Experienced SSA Benefits Specialist with Labor Relations Background
Resume:
Kimberly J. Parrish
Unit **
Willow Grove, PA 19090
EDUCATION
Bishop McDevitt High School
Wyncote, PA
June 1987
EMPLOYMENT
June 1987-February 1989
Continental Bank Ft. Washington, PA
Customer Service set up and verified account information with internal bank employees. February 1989-Septmenber 1990
United Healthcare/Aetna Blue Bell PA
Member Services Representative worked directly with members and corporate benefit officers verifying enrollments making necessary adjustments and applying payments. January 1991-August 1996
June 1998-June 2004
AFGE, Local Representative/Area Coordinator worked with various management, workgroups and Labor Relations Specialist to insure all labor laws and contracts were followed. Negotiated to resolve outstanding contractual issues; served as technical support to other representatives, while responsible for the representation of up to 100 employees in the assigned office. September 1990-December 2013
Federal Government, Social Security Administration, Philadelphia Region Starting in the field office in 1990 as a Development Clerk, advancing in 1996 to Contact Representative at the national 800# and in 2004 as a Social Insurance Specialist (SSI Claims Representative); I possess the working knowledge of all programs administrated by the Social Security Administration in order to assist in the operation of a SSA field office to achieve agency goals. Specializing in the Supplemental Security Income (SSI) program, I performed a broad range of communicative and adjudicating duties. I conducted in-depth telephone and in-person interviews with the general public regarding their rights and responsibilities under the various programs. Collected sworn statements and necessary information to fully process Disability and Aged applications determine eligibility and perform post-entitlement actions.
Evaluated and recorded appropriate evidence needed during the various stages in the claims process. Researched and obtained contact information needed for medical providers and other documents. I pre- effectuated and adjudicated claims at various levels, Initial, Reconsideration, Hearings and Appeals Counsel. Summarized and made accurate and timely determinations when establishing presumptive claims and administered payments when possible adhering to the provisions of the Title XVI. Investigate and determine overpayments making decisive decisions on repayments and appeal request. Processed redeterminations making decisions to continue adjust payment or terminate benefits when needed. Kimberly Parrish Pg 2
Utilized system programs to control workloads and resolve complex cases where facts are disputed or records are lost. Identifying the mental capacity of a claimant, gaining their trust and acceptance I developed and authorized a Representative Payee to assist with benefits. Communicated orally and in writing information requested by the general public, government agencies and Congressional inquiries; investigated and analyzed information to resolve outstanding issue documenting cases a needed. Working with upper-level management I have served as a resource person, encouraged and mentored new trainees. Evaluating for completeness and correcting deficiencies before cases are forwarded to the next level. I identified trends, training needs and recommended appropriate actions and techniques.
While working with little to no supervision I prioritized my workloads and used my judgement to make informed decisions based on policy, procedures and regulations. Constantly reviewing Policy to keep updated on revised regulations, and procedural improvements to increase job performance.
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