Accomplished Administrative and Customer Service Professional
Resume:
` Jacalyn L. Green
Penn Hills, PA 15235
*******@***.***
SUMMARY OF QUALIFICATIONS
Creative, analytical problem solver with excellent communication and interpersonal skills, and the ability to handle multiple tasks in a fast paced environment. Provide excellent oversight of administrative procedures for subordinate departments. Can readily accept and address administrative challenges. Always meet or exceed in all business objectives. Pride myself on being a proactive, goal-oriented, customer service focused sales professional, with proven experience in telecommunication and retail industries. Highly adaptable; I thrive on challenges and excel in new environments. Computer savvy with knowledge Microsoft 10. Use of Filmmaker Pro data-entry and customer contact data management and case file maintenance.
EXPERIENCE
CVS Health /Work at home
Benefit verification Specialist
Verifity health insurance, proceshttps://www.postjobfree.com/post-resume?t=&jid=ytpkv8#s claim for specialty medicine
09-2014 to 11-2024
PHEAA Loan Counselor Pittsburgh, Pa (10-2013 – Present)
Answer approximately 15 calls per hour handling complex account issues. Interaction with customers are based on PHEAA policy, but some independence is necessary to ensure a positive customer experience.· Revise or make changes to account information such as address changes, name changes or other changes to an account. Explain loan activity to customers. Activity on loans could include: accruing interest, tax deduction, or the timing of payment posting, Call Center.
AARP Foundation Pittsburgh, Pa
Equal Employment Opportunity Commission
Office Automation Assistant / Volunteer (05-2012 – 10-2012)
Functions as secretary in performing a variety of secretarial and administrative functions to implement the office's administrative programs, policies, and procedures. Performs as a confidant in handing information and documents that flow through the office. Receives calls and greets visitors personally taking care of routine matters on the basis of knowledge of the programs or operations.
Eastside Neighborhood Employment Center
Customer Service Representative/ Employment Specialist / Volunteer
Taught basic computer skills, and format of resume and cover letters.
Answer questions to help clients in job search, employment advancement.
Assisted in special community project, summer youth program.
Aetna Pittsburgh, PA (10-2007 – 01-2011)
Customer Service Representative / WAH
Call Center, answer questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors, Medicare and HMO. Explain member’s rights and responsibilities in accordance with contract.Processes claim referrals, new claim handoffs, nurse reviews, complaints (member/provider) via target system, prior authorization and rebuisement Educates providers on our self-service options; Assists providers with credentialing and re-credentialing issues.
LSI Pittsburgh, PA (05-2007 –09- 2007)
Title Clearing and HUD Specialist
Process/Validate loans on primary and secondary mortgage for final approval.
Verified income, payoff statements, state and local taxes, judgment and related fields.
Contact and built a relationship with real estate brokers, lenders and banks.
Processing of VA, FHA and Conventional loans and HUD, Review Appraisal and subordination.
Washington Mutual Bank Bethel, PA (11-2005 to 07-2006)
Loan Coordinator II, Processor
Managing the loan process, collecting additional documents as required by the underwriters. Preparing and distributing marketing materials, fielding general questions and obtaining documents from referral resources, borrowers and applicants.
Managing the loan process, collecting additional documents as required by the underwriters.
Preparing and distributing marketing materials, fielding general questions and obtaining documents from referral resources, borrowers and applicants
Providing support to assigned Mortgage Loan Coordinators, processed HUD and diverse loan applications. Acted as underwriter, reviewer for appraisals and subordination. Call Center
Cash Depot Pittsburgh, PA (04-2005 to 08-2005)
Assistant Manager
Work with Store Managers, Department Heads and Associates to ensure high levels of customer service and solve complex problems.
Star performer- interviewing and training associates to provide quality customer service.
Prepared, processed and closed personal loans.
Cash Management, Collection and payment arrangement.
Jackson and Hewitt, (01-2005 -04-2006)
Seasonal Tax Consultant
Prepared, processed federal, state and local tax returns.
IRES Pittsburgh, PA (10-2002 to 10-2006)
Independent Notary Agent
Addressing customer’s needs, want and supports.
Closing real estate loans notarize legal documents.
JL Green & Financial Service Penn Hills, PA (06-2002 to 08- 2004)
Owner
Acted as a fee for service Credit Counselor.
Helped people with home and large item purchase, finance and refinance loans.
Interview and then processed customers applications for third parties.
Developed personal leads within the community and conducted outreach.
Underwriter, HUD, Process closing documents for real estate loans, review and appraisal.
Beneficial Monroeville, PA (10-1994 – 08- 2002)
Senior Account Executive
Sell and service financial loan products to new and existing customers.
Effectively interview customers and prepare a variety of written documents.
Determine eligibility and verification of employment for loan approvals.
Train account executive and customer service staff and assist Branch Manager.
Performed all aspects of collections.
HUD working experience and process closing documents for covered real estate loans.
Underwriter, review appraisal and full loan servicing.
(Earned several awards for my sales performance, #1 Sales Producer in 1996 -1998 and 2000-2002
United States Army Reserve (08-1986 to 08-1994)
EDUCATION
Point Park University Journalism and Communication Pittsburgh, PA
Contact this candidate