Program Analyst & IT Infrastructure Specialist
Resume:
HOWARD B. THOMAS
Atlanta, GA 30331
(404) 436 – 5702
********@*****.***
Professional Summary
Overall 9+ years' progressive experience in Program Analyst, Network Infrastructure & Application Support.
Experience in Google Administrative Console.
Skilled Troubleshooter continually focused on identifying, isolating and resolving technical issues.
Good Knowledge in MS Office
Technical Skills
HPUX, RHEL 6/7/8, Debian, Ubuntu, SuSE Linux
C++, Perl, bash, PHP, SQL and Oracle PL SQL, Java and J2EE
TCP/IP networking protocols, ftp, ssh, tftp protocols
Windows NT, XP, Vista, 7.0/8/8.1/10
Apache Tomcat, and MySQL Web Servers
Weblogic 8/9/10
VMWare ESX vsphere 4.1
Sun, Service Guard, Veritas clustering
HP Open View, Nagios, Manage Engine, Splunk, Nagios Monitoring Tools
Windows 2003/2008 Exchange Servers
Remedy, Clarify, and Service Desk Ticketing Systems.
Employment History
Tekmark/First Data Corporation, Atlanta, GA Nov 2016 - Present
Role: Technical Program Analyst
Achievements:
Develops processes and methodologies for improving customer relationships
Improves technical processes for other agents to better resolve customer issues
Automated processes using Linux shell scripting to monitor OLTP [Online Transaction Processing]
Responsibilities:
Resolves complex technical issues with access of web-based applications composed of Java and SQL scripts
Utilizes splunk and App Dynamics to monitor and address issues with throughput for Open Loop platform [Card Management System]
Resolves issues with customer accounts; verify correctness/accuracy of customer data
Access to all features in the Google Admin console and Admin API, and can manage every aspect of organization's account
Create new groups in the Admin console
Manage members of groups created in the console
Manage group access settings
Monitors issues with access and security for customer accounts
Utilizes log files to determine issues with applications and resolve those issues
Serves as point-of-escalation for issues that require escalation to other teams within infrastructure
Recommends upgrades to products and services for customers when required
Provides remote support to resolve all customer issues.
Insight Global, Atlanta, GA Jan 2016 –Nov 2016
Role: Data Storage Engineer
Achievements:
Developed processes and methodologies for troubleshooting and resolving issues with data storage arrays
Developed training courses for troubleshooting data storage arrays
Provided staff members with deep support for Salesforce application
Responsibilities:
Provided customer base with technical support for setting up data storage arrays.
Provided customer base with warranty information and recommended hardware to support their environment.
Developed Bourne shell scripts to resolve technical issues with storage arrays.
Resolved issues with storage constraints and setup of storage arrays.
Updated support documentation with new processes and methodologies.
Provided instruction to new team members on troubleshooting issues with storage arrays.
Utilized monitoring tools such as Nagios, splunk, and Zabbix to provide metrics for storage devices.
Utilized Salesforce application for monitoring and tracking customer requests.
Kelly Services/ IBM, Smyrna, GA Aug 2014 – Jan 2016
Role: Technical Analyst Specialist
Achievements:
Install, configure and customize Linux, HPUX, and Windows servers
Provide automation and scripting
Develop processes and methodologies to enhance problem determination and root cause analysis
Develop backup and restoration procedures for OS migrations and virtualization
Serve as point-of-escalation for complex technical issues
Familiarity with production support/data center environment.
Responsibilities:
Performs server builds, patch installations, system upgrades, performance monitoring and performance tuning for Linux, HPUX, and Windows environments
Installation, configuration, and general system administration and testing of Apache, Tomcat, and MySQL web servers
Performs server management for both physical and virtual environments
Reviews and installs security updates for hardware and software packages on web, application, and database servers
Troubleshoots issues with clustering and networking such as DNS, NIS, and LDAP
Installs system security patches and validates firewall settings to ensure security requirements are met
Monitors and evaluates user applications for performance issues
Serves as team lead providing direction for on-going projects and tasks
Develops and maintains timely and accurate process documentation
Demonstrate high level of expertise in the implementation and support of production business applications.
Benevis LLC, Marietta, GA Feb 2012 - Aug 2014
Role: Application Support Specialist
Achievements:
Install, configure and customize Linux, HPUX, and Windows servers
Provide automation and scripting
Developed processes and methodologies to enhance problem determination and root cause analysis
Developed backup and restoration procedures for OS migrations and virtualization
Served as point-of-escalation for complex technical issues
Familiarity with production support/data center environment
Responsibilities:
Performs server builds, patch installations, system upgrades, performance monitoring and performance tuning for Linux, HPUX,and Windows environments
Installation, configuration, and general system administration and testing of Apache, Tomcat, and MySQL web servers
Performs server management for both physical and virtual environments
Reviews and installs security updates for hardware and software packages on web, application, and database servers
Troubleshoots issues with clustering and networking such as DNS, NIS, and LDAP
Installs system security patches and validates firewall settings to ensure security requirements are met
Monitors and evaluates user applications for performance issues
Serves as team lead providing direction for on-going projects and tasks
Develops and maintains timely and accurate process documentation
Demonstrate high level of expertise in the implementation and support of production business applications.
AT&T, Durham, NC Aug 2008 - Feb 2012
Role: Sr. Production Support Engineer
Achievements:
Reviewed and enhanced existing toolsets for increased security control within the infrastructure
Developed disaster recovery plans to accommodate outages with servers, network devices, and applications
Served as point-of-escalation for issues with HPUX, Linux, and Windows Servers.
Responsibilities:
Supported HPUX, Red Hat 4/5/6 Linux, Ubuntu, and Windows server platforms.
Monitored devices for performance issues, performed system upgrades and patch installations
Utilized JBOSS Enterprise Middleware to deploy and manage applications to integrate services and data
Utilized Oracle’s Weblogic to provide applications and services with high performance, reliability, availability, scalability, and superior management capabilities
Supported Oracle SQL, IIS, Flash, Quick time, Windows Media, and Real Player applications.
Investigated and resolved routing issues with Foundry, Cisco, and Nortel switches pertinent to content distribution, caching, streaming, and video-on-demand
Utilized Veritas clustering for physical disk partitioning to protect against disk and hardware failure and increase I/O throughput
Utilized IaaS and SaaS technologies to support operations, storage, hardware, servers, and networking components
Utilized Symantec Net backup client to perform daily, weekly, and monthly incremental and full system backups
Supported ERP and CRM tools for infrastructure's business needs
Provided out-of-hours support for 24x7 service coverage operations environment requiring a flexible work schedule.
Hewlett Packard, Alpharetta, GA Mar 1997 - Nov 2007
Role: Member of Technical Staff
Accomplishments:
Served as project coordinator for numerous data center consolidations, replacing HPUX 9000 and Red Hat Enterprise systems with virtual systems utilizing VMWare ESX technology
Installed thousands of network devices (HP workstations, printers, copiers, scanners, and faxes) to support both external and internal customers
Served as point-of-escalation for all networking issues impacting the infrastructure
Configured HPUX 9000 server that served as a bastion host in support of external customer base.
Responsibilities:
Performed systems administration for HPUX, Red Hat Enterprise Linux, Ubuntu, and Windows servers
Configured HP Storage Works and Enterprise Modular Array (EMA) systems for attachment to SAN volume controller
Developed and implemented automated bash, Perl, and C++ scripts for system maintenance, configuration, patch installation, upgrades, and system resource monitoring
Developed disaster recovery scripts and procedures to ensure high-availability systems with maximum availability, uptime, and performance
Designed, delivered, and consistently tested high-availability systems for mission-critical enterprise applications
Interfaced with development using cross-functional technical standards to provide complex business solutions
Provided on-call support for 24x7 customer environment.
Education
B. S Mathematics, from Fort Valley State University, Fort Valley, GA.
Contact this candidate