Product Manager - Generative AI, Cloud, CX Workflows

ORRIS WILGROVE JOSIAH

Seattle, WA 206-***-**** *******@*****.*** linkedin.com/in/orris-josiah-pmp

SUMMARY

Technical Product Manager with extensive experience in AI enabled and cloud-native product strategy, customer experience design, and large-scale enterprise solution delivery. Adept at shaping ambiguous problem spaces into clear product roadmaps, writing PRDs and narratives, and partnering with engineering to deliver high-quality, scalable features. Demonstrated success at Amazon Middle Mile delivering a 48% reduction in cost per load, 55% reduction in empty miles, and 68% CO improvement through data-driven insights and mechanism design.

PRODUCT LEADERSHIP HIGHLIGHTS

•Product Strategy & Roadmaps: Defined strategic direction and iterative roadmaps for SaaS, AI-assisted, and operational tooling products.

•AI & Automation Experience: Built decision-support models, forecasting systems, and automated workflows using SQL, Python, and AWS.

•Customer & Agent Experience: Designed applications used by clinicians, operators, customer support staff, and enterprise administrators.

•Feature Delivery & Execution: Owned PRDs, user stories, prioritization, launch readiness, and ongoing iteration.

•Narrative Writing & Influence: Authored technical and business documents used for senior leadership alignment and funding decisions.

RELEVANT EXPERIENCE

Technical Product Manager / Senior Program Manager — Amazon Middle Mile (Interactive Systems & Optimization)

Amazon (via Spectraforce) Bellevue, WA Apr 2024 – Mar 2025

Led the definition and delivery of mechanisms, decision-support tools, and partner-facing workflows that improved routing, forecast accuracy, and operational efficiency across the Freight Co Op network.

•Defined product requirements for automated lane-matching, routing optimization logic, and partner insights tools.

•Built SQL/Python forecasting, anomaly detection, and operational audit mechanisms informing product roadmap decisions.

•Delivered measurable results: 48% cost per load, 55% empty miles, 68% CO offset YOY.

•Conducted customer discovery with operators, partners, and support teams to refine personas and unmet needs.

•Authored strategy docs, PRD like requirements, UX notes, and operational narratives for leadership.

Product Manager / Senior PM — Clinical Communications Platform

Seattle Children’s Hospital (via Denali) Aug 2021 – Jan 2023

Owned user research, PRD creation, requirements definition, and cross-functional delivery of a cloud-based clinical communications and resource management application.

•Collaborated with clinicians and administrators to define user personas and workflows.

•Designed UX flows, data schemas, validation mechanisms, and telemetry requirements.

•Partnered with engineering on architecture decisions, feature scoping, and delivery checkpoints.

•Implemented analytics dashboards improving operational visibility and performance measurement.

Technical Product Manager — Enterprise Wireless Modernization

Providence Health (via Denali) Aug 2019 – Sep 2021

Defined product requirements for enterprise wireless modernization across multiple hospitals, supporting mobile workforce experience, reliability, and system performance.

•Developed performance criteria, reliability standards, and user experience constraints.

•Produced narrative updates and launch-readiness documentation.

Founder & Product Lead — Digital Products & Cloud Analytics

Counterpoint Marketplace 2017 – Present

Built digital consumer products and a cloud based analytics platform using AWS Amplify, React, DynamoDB, S3, and Lambda.

•Defined product vision, roadmap, GTM strategy, KPIs, and experimentation plans.

•Built dashboards and forecasting analytics for financial and operational decision-making.

•Performed customer interviews, usability tests, and iterative product redesign.

EARLY CAREER — TECHNICAL & ENTERPRISE PRODUCT DELIVERY

Delivered SaaS, cloud migration, communication platform, and enterprise application initiatives at Microsoft, Boeing, T Mobile, and Seattle Children’s. Responsibilities included requirements definition, UX flows, feature prioritization, roadmap development, cross-team alignment, and narrative writing.

•Microsoft: Drove 10% usage uplift for Teams/Skype/OneDrive with targeted experience improvements.

•Boeing: Led MDM cloud migration, authored requirements, and coordinated engineering execution.

•T Mobile: Defined features, prioritized roadmap items, and improved DTC experience flows.

TECHNICAL & PRODUCT SKILLS

Product: Roadmapping • PRDs • Requirements • Personas • UX Writing • KPIs • Experimentation • GTM

Technical: Python • SQL • Excel (Advanced) • Power BI • AWS (Lambda, S3, Cognito, DynamoDB, Amplify)

AI/ML: Automation • Decision Systems • Conversational UX • Mechanism Design (Lex/Connect context flows)

Methods: Agile • Scrum • Kanban • SDLC • CI/CD Collaboration

EDUCATION & CERTIFICATIONS

B.S.E., Electronics & Electrical Engineering — Walla Walla University

PMP — Project Management Professional (PMI)

Microsoft .NET Framework Certification, UW Software Developer Certification

Java Programming (HOTT), C++ & Windows Programming (UW)

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