Multilingual Customer Service & Hospitality Professional

Yazelly Figueroa

+* (***)- ***- ****

********@*****.***

EDUCATION

Boston Central Adult Education Highschool, Roxbury, MA Graduated June 2025 EXPERIENCE

Nicole's Pizza, South End, MA June 2022 - Present

Assistant Manager/Cashier/ Server

● Ensured that each order was correct and given to the right customer

● Customer service

● Handled money deposits and balancing the cash register Cafe Nero, Seaport, MA April 2022 - June 2022

Barista Experience

● Took and customized drink orders accurately

● Prepared espresso drinks, teas, smoothies, and specialty beverages

● Operated coffee and espresso machines, grinders, and blenders Tempus Unlimited-Boston, South End, MA April 2020 - May 2021 Elderly Care Provider

● Assist with personal care (bathing, dressing, feeding) and other daily tasks

● Managed health needs (medication, appointments)

Muscarella’s Market, South End, MA July 2019 - April 2020 Cashier/ Closer/ Deli worker

● Prepare and serve deli items, including sandwiches, salads, and soups.

● Operate deli equipment, such as slicers, safely and according to guidelines

● Operate the cash register and handle cash, card, and other payment transactions accurately

PLS Financial Service-Boston, South End, MA July 2018 - July 2019 Cashier/ CSR Customer Service Representative

● Maintained a balanced cash drawer

● Promote products and services to customers

● Multi-task between different systems

SKILLS

● Fluency in English and Spanish

● Clear and professional communication with diverse customers

● Strong customer service and interpersonal skills

● Accurate processing of transactions (cash, credit, deposits)

● Experience with POS systems and money handling procedures

● Food preparation and deli service, and Barista

● Hospitality

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