Healthcare-Driven Customer Service Professional

GENTILLE UWASE

Raleigh, NC ***** 919-***-**** ****************@*****.***

SUMMARY

Adaptable professional with a quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. SKILLS

Customer service

Health safety compliance

Patient care

Medical terminology

Critical thinking

Oral communication

Problem-solving abilities

EXPERIENCE

12/2023 - Current Associate

Amazon - Garner, NC

- Pulled, packed, weighed, and labeled products based on daily orders.

- Ensured that all packages are properly packed and sealed.

- Met the specifics of customer orders promptly.

12/2021 - 05/2022 Cashier

Family Dollar - Raleigh, NC

Assisted customers with product inquiries and store navigation. Processed customer transactions efficiently at the point of sale. Maintained cleanliness and organization of checkout area and store displays.

Handled cash, credit, and debit transactions accurately and securely. Facilitated the stocking and replenishment of merchandise on shelves. Collaborated with team members to ensure smooth store operations. EDUCATION AND TRAINING

Wake Technical Community College - Raleigh, NC

Bachelor of Science: Public Health

Fayetteville State University - Fayetteville, NC

LANGUAGES

Kinyarwanda:

Native/ Bilingual

English:

Native/ Bilingual

Swahili:

Elementary

CERTIFICATIONS

BLS ( Basic Life Support)

ACTIVITIES

Volunteer Experiences

Refugee Hope Partners Volunteer [Raleigh, NC] 2021 – 2022] Assisted refugee families with settling into the community and accessing local resources.

Supported community events and programs to promote integration and skill-building.

Collaborated with a team of volunteers to coordinate activities efficiently. Supported children with homework and reading.

WakeMed – Volunteer, Child Life Department Raleigh, North Carolina November 2024 – April 2025

Assisted Child Life Specialists in supporting pediatric patients through therapeutic and recreational activities.

Helped children and families cope with hospital experiences by providing emotional support and engagement.

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