Aspiring IT Professional with Technical Support Experience

Kausara A. Ibrahim

** ******** ******

Fitchburg, MA 01420

****************@*****.***

(401) 365 - 0520

Objective

To obtain a position in a technological environment that will allow for professional growth

Education

Mount Wachusett Community College Gardner, MA

Computer Science, Sep 2023 – July 2025 Concentration in Computer Information System

Community College of Allegheny County Pittsburg, MA

General Studies in science, Jan 2014 – July 2016 Concentration in Nursing

Skills & Abilities

Proficient in MS-DOS and all components of Microsoft Office

Excellent in Oral and written communication skills

Skilled at thinking technically and logically

Making deadline a priority to ensure effective running of the business

Monitoring and maintaining computer systems and networks

Investigating, diagnosis and solving computer software and hardware faults

Professional Experience

The Arc of Opportunity in North Central Massachusetts Fithburg, MA

Direct Support Professional April ’21 – Present

Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves.

Documents actions by completing forms, reports, logs, and records.

Ability to work in a team and communicate effectively

Alao Productions LLC Leominster, MA

Senior Photo booth Technical Engineer April 2023 – Present

Identifies and documents troubleshooting and or installation procedures as appropriate

Maintains and assists with development of support processes and procedures

Coordinates hardware repairs with vendors when appropriate

IT support relating to technical issues involving Physical hardware

Leadership

Certified First Aid

Certified CPR and AED

Certified Nursing Assistant

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