Operations and Billing Specialist with 25+ Years Experience

Lewis Maynard

Operations Specialist

*****.*********@*****.*** 336-***-**** Winston Salem, NC http://linkedin.com/in/lewis-maynard

SUMMARY

Financial Specialist with 26 years of experience seeking a role to leverage expertise in project accounting. Proven ability to manage multi-million-dollar invoicing operations and improve accuracy through process optimization. Adept at cross-functional collaboration and aligning project outcomes with client requirements.

SKILLS

Technical: Salesforce • Microsoft Office (Access, Word, Rumba, Excel, and PowerPoint) • Aetna Systems: Subject Matter Expert (SME) of AAS, WSF, MEA, Web CCI, Enterprise Billing System (EBS), QuickBase, GEBAR (HMO), and PERS

Process & Tools: Six Sigma Yellow Belt • Billing Systems • Salesforce and Daily KPMs Process Optimization

Core Expertise: Attention to Detail/Strong Communication Skills • Data Entry Accuracy • Problem-Solving Abilities • Knowledge of Billing Procedures • Time Management • Customer Service • Analytical Thinking • Team Collaboration • Project Management SME

WORK EXPERIENCE

MedPro Group (Wellfleet Insurance) Remote

Student Health Insurance Plan Manager 2023 - 2024

•Managed invoicing and remittance for over 250 educational institutions, overseeing $310M+ in student health coverage.

•Developed and implemented structured timelines and methodologies for finance and broker collaboration, enhancing operational efficiency.

•Collaborated with Sales, Account Management, and Legal teams to establish a standardized “Broker Rate Confirmation” contract, aligning remittance expectations.

•Conducted thorough evaluations of existing processes, identifying errors and implementing improved billing systems to maximize processes, resources, and performance.

Aetna, Inc. Remote

Senior Implementation Product Support Specialist 2016 - 2023

•Conducted monthly reviews of the Middle Market PSS SharePoint site and designed coaching materials for nationwide implementation.

•Provided timely and accurate setup of plan benefits, structures, contracts, and certificates, adhering to policy guidelines.

•Billing SME (Subject Matter Expert) for the Nationwide “No Surprises Act” Billing and ID Card design and processing.

•Created and guided the IT team in launching a user-friendly, screen-by-screen billing guide, enhancing accuracy and functionality.

Project Coordinator 2011 - 2016

•Managed comprehensive project planning, coordination, and execution while ensuring alignment with business objectives and adherence to deadlines.

•Coordinated national Sarbanes-Oxley Compliance audit response, training and leading a team of 10-12 Billing Specialists across the country.

•Contributed to the southeast Implementation Service Organization's open enrollment success, maintaining 100% quality and Key Performance Metrics for five consecutive seasons.

EDUCATION

Southern New Hampshire University Manchester, NH (Remote)

Bachelor of Arts: Communications, Concentration: Business Management; Class of 2022

Northeast Broadcasting School Boston, MA

Certificate of Completion: TV/Radio Production and Broadcasting; Class of 1987

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