Customer Service & Administrative Professional
Resume:
Kaylee Reyes
Plano, TX *****
**************@*****.***
Work Experience
Patient Services Representative
AllerVie Health-Frisco, TX
February 2025 to Present
Supporting the front office clinical team by scheduling new and existing patients, managing referrals, providing exceptional customer service and general inquiries, creating patient charts, documenting contact interaction, transferring to physical clinics for additional patient needs, accurately inputing insurance information along side data entry.
Sales Contact Center Specialist I
PENNYMAC-Plano-TX
May 2024 to October 2024
• Making outbound calls in a timely manner using an automated software system to consumers inquiring about options for a new purchase of property, an existing borrower and current rates
• Ensuring transfers to the appropriate department for assistance of current clients or new client needs and generating potential leads for a close out in sales once interested in services and quotes Customer Service Representative
LifePath Systems (Mental health and substance abuse)-McKinney, TX November 2022 to May 2024
• Redirecting phone calls to appropriate departments, inserting medical inquiries for patients who need assistance with medication updates, questions and refills, scheduling appointments for doctor's and nurse practitioners, providing general information to patients and community of intake process and any other questions and concerns they may have
• Provides assistance to clients
• Answers phone and assisting clients with changes
• Created customer appointments
• Maintained up-to-date knowledge of customer charts
• Ability to work independently and efficiently in a timely manner
• Ability to create strategy plans and solutions to resolve customer complaints Frontline Therapist/Behavior Technician
Behavior Network/Lifeskills Autism Academy ABA-McKinney, TX November 2021 to September 2022
Implementing individualized programs to each child’s needs, documenting and data collecting progression, undergoing continuous supervision hours by BCBA’s and interacting with parents in a clinical setting.
Senior Credit Analyst
Creditforhomeloans.com-Plano, TX
September 2020 to August 2021
• Responding to online mortgage inquiries, making outbound calls daily, analyzing and investigating credit reports, enrolling clients into credit plan programs to qualify for a home loan, providing credit education and knowledge, auditing negative items on report, working closely with lenders, prequalifying for the next necessary steps
• My accomplishments: Becoming a top seller for the company and having a high success rate for candidates who completed the program, Helping qualify clients with them being able to pursue their dream home and using a trusted method to resolve credit issues Full-time Parenting
Career Break-Fairview, TX
May 2018 to September 2020
Before pursuing an opportunity with credit for home loans, I had a child and I was a full time stay at home mom and struggled finding employment due to Covid so not a lot of resources were available to me until September 2020.
Seasonal Customer Lending Representative
LoanDepot-Plano-TX
May 2017 to November 2017
• My job description included handling high volume outbound calls, responding to inquiries for funding and lending, pre qualifying clients for credit approval and background, working closely with lenders by gathering information, transferring candidates for rates and loans to close Education
General Studies (High school)
Allen High School-Allen, TX
June 2013 to June 2013
General Studies (High school diploma or GED)
Skills
• Call Center
• Analysis skills
• Computer literacy (4 years)
• Upselling
• Sales
• HIPAA (2 years)
• Behavioral health (3 years)
• Five9 (2 years)
• Customer Service
• Word processing
• Microsoft Powerpoint
• Scheduling
• Salesforce (2 years)
• Credit Analysis
• Salesforce
Certifications and Licenses
Driver's License
CPR Certification
Non-CDL Class C
BLS Certification
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