IT Support Technician with 10+ years IT Experience

CHIBUZOR ANYAEGBULAM

+*** 905-***-**** +*** 810-***-****

*********@*****.***

Gwarimpa, Abuja FCT, Nigeria

Languages: English

Professional Summary

IT Specialist with 10+ years of INGO/NGO experience in information technology, data management, and IT security. Skilled in networking, systems administration, cybersecurity

(Sophos), data integrity, and ICT4D solutions. Proven ability to deliver IT support in both field and office settings, ensuring system availability, compliance, and data privacy. Holds a Master’s in Information Technology Systems and a Bachelor’s in Information Technology. Passionate about leveraging technology to support humanitarian and development programs. Core Skills

IT Infrastructure & Systems Administration

Data Security & Compliance (Sophos, VPN, LDMS, CAPI)

ICT4D & Humanitarian IT Solutions

Networking & Cloud Computing (Microsoft Cloud, OneDrive)

Technical Training & User Support

Project Management & KPI Tracking

Hardware & Software Troubleshooting

Data Backup & Recovery

Professional Experience

Abuja Electricity Distribution Company – Abuja, Nigeria Lead IT/KPI Nov 2023 – Present

Ensure critical IT systems are operational and accessible to end users.

Monitor and analyze IT security metrics to identify and mitigate risks.

Deliver IT projects within timelines and performance specifications.

Maintain data integrity, privacy, and compliance with ICT policies.

Oversee stakeholder satisfaction and service-level objectives. University of Maryland Baltimore (MGIC, in collaboration with NCDC) – Abuja, Nigeria Tech Lead IT Mar 2021 – Jan 2023

Maintained IT systems, ensuring functionality, security, and availability.

Trained teams on troubleshooting applications, networks, and devices.

Conducted maintenance upgrades, installations, and system setups.

Managed user accounts, access, and password issues.

Supported rollout of new applications and provided orientation for end users. Catholic Relief Services (CRS) – Abuja, Nigeria

ICT4D Consultant Mar 2019 – Feb 2021

Developed and reviewed ICT4D initiatives for CRS Nigeria programs.

Collected, validated, and reported data from field operations.

Designed and deployed digital surveys, forms, and questionnaires.

Supported Microsoft cloud computing and data management solutions.

Conducted project staff interviews to assess ICT4D effectiveness. University of Maryland, School of Medicine (MGIC) – Abuja, Nigeria Lead IT Support, Nigeria AIDS Indicator & Impact Survey (NAIIS) May 2018 – Dec 2018

Provided IT field support and system configuration for NAIIS survey operations.

Trained field staff (Team Leads, Counselors, Lab Scientists) on CAPI implementation.

Ensured secure data backups, synchronization, and reporting.

Installed and configured laptops, tablets, encryption, and device management.

Monitored LDMS, VPN, and database systems for secure lab data transfers. Education

M.Sc. Information Technology Systems – Jaipur National University, Rajasthan India 2015 B.Sc. Information Technology (First Class) – Jaipur National University, Rajasthan India 2013

National Diploma, Science Laboratory Technology – Nigeria Institute of Science Technology, Ibadan 2004

WAEC Certification – Community Secondary School, Tai, Rivers State 1999 First School Leaving Certificate – Port Harcourt, Rivers State 1993 References

Available upon request.

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