Customer Service & Administrative Specialist
Resume:
Victoria Hernandez
Lansing MI 48911
***********@*****.***
D.O.B 5-2-1983
Skills
● Point-of-sale (POS) systems
● Phone etiquette and call handling
● Order processing and tracking
● Conflict resolution and escalation handling
● Chat/email support systems
● Customer relationship management (CRM) tools
● Verbal and written communication
● Problem-solving
● Patience and empathy
● Active listening
● Positive attitude
● Excellent customer service and interpersonal communication
● Proficient in Microsoft Office and Google Workspace
● Skilled in multitasking and managing priorities
● Strong problem-solving and conflict resolution abilities
● Experienced in using POS systems and CRM software
● Highly organized and independent
2
Lansing Institute Of Urology- Surgery Coordinator 4-2023- present
● Surgical Scheduling · EMR Software · Patient Coordination · Insurance Verification · HIPAA Compliance · Administrative Support · Customer Service · Medical Terminology General Motors - Team Leader 4-201*-*-****
● Supervised and motivated a team of production workers to meet daily manufacturing goals
● Monitored workflow, enforced safety protocols, and ensured quality control standards were met
● Trained new employees and delegated tasks to maximize efficiency and reduce downtime
● Communicated with supervisors and maintenance teams to resolve production issues quickly
● Maintained accurate production records and reported performance Education
Everett High School- Diploma
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