Security-minded Customer Support Specialist with Leadership Skills
Resume:
Lakichea Shante Ealy
San Gabriel, California
********.****@*****.***
www.linkedin.com/in/lakicheaealy
Objective Encouraging employee and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent success. Dedicated to applying training, monitoring, and morale–building abilities to enhance employee engagement and boost performance. Abilities Bringing interpersonal skills to oral and written communication. Also, active listening and analytical problem-solving skills. While offering advice and assistance to clients/customers, pay close attention to special needs and wants. Well-developed in active listening to promote issue resolutions. Experience 07/2020 – Present
Security Professional / Lobby Officer 1/ Security Patrol Officer / Security Associate within the courts: Securitas Security Services, Allied Universal
Responsible for the security of the order of building grounds or other work sites, with interpersonal skills obtained to become knowledgeable of Security Operations and Procedures. Securing premises and personnel by patrolling property and monitoring surveillance equipment and alarm systems for security breaches by log or radio.
Issues access by permitting entry utilizing company software for verification to allow entry and monitor surveillance cameras at the post during administration.
07/2019 – 02/2022
Customer Support Representative: Temporary Agency (Office Team)
Handled a high volume of inbound and outbound calls daily while maintaining clear communication using dual monitor screens for non-medical transportation.
Provided continuous phone support while creating and updating reservations between members, dispatch, drivers, and medical facilities.
Education Charter College, Soledad, California
Graduation Date: 11/ 2023
The Certificate in Business Office Administration provides me with knowledge of office and business functions, including business communication, business law, word processing, data entry, and report 2
preparation. It also includes courses that verify software such as PowerPoint, Microsoft Word, Excel, and Office 365, including Microsoft Teams and Office.
3.7 G.P.A
Honoree of an invitation into an Honor Society
Glendale Career College, Glendale, California
Graduation Date: 04/2022
The Diploma in Medical Insurance Billing Specialist / Coding provides me with studies in medical terminology, anatomy and physiology, and standardized coding systems like ICD< CPT< AND HCPCS. I also learned about healthcare regulations, insurance processes, and how to use electronic health records and billing software.
The curriculum blends medical science, coding mechanics, and business administration, preparing students for the professional tasks of translating medical diagnoses and procedures into codes for insurance claims.
3.6 G.P.A
Honoree of an invitation into an Honor Society
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