Dynamic Operations and Customer Experience Professional
Resume:
Mia Beacom
Austin, Texas *0705
*********@*****.***
Professional Summary
Versatile and motivated professional with experience in customer service, retail sales, coaching, event direction and fast-paced operations. Strong leadership, communication and organizational skills with a proven ability to manage people, coordinate events and create positive customer and participant experiences. Seeking opportunities to leverage a strong work ethic and broad skill set in a dynamic environment.
Experience
Sports Revenue Advisors — Intern
Summer 2025
● Assisted in research and analysis related to sports business revenue models.
● Supported client projects by collecting data, compiling reports, and preparing presentations.
● Observed meetings with sports organizations to understand partnership strategy and revenue planning.
Fleet Feet — Shoe Outfitter / Fit Specialist
May 2024 – Present
● Assist customers in selecting proper footwear based on gait analysis, comfort, and performance needs.
● Provide personalized customer service and product education.
● Maintain organized product displays and restock merchandise as needed.
● Process sales transactions and support daily store operations.
● Build rapport with customers to create a positive shopping experience. Texas Best Lacrosse — Tournament Director
2024 – 2025
● Oversaw operations for large-scale lacrosse tournaments, ensuring smooth event execution.
● Coordinated scheduling, field setup, team placement, and real-time problem-solving during events.
● Communicated with coaches, referees, teams, and vendors to maintain organization and clarity.
● Managed staff, volunteers, and logistics to deliver a professional, well-run tournament environment.
● Ensured safety, rule compliance, and a positive experience for all players and spectators. Gold’s Gym — Front Desk Associate / Team Member
May 2023 – August 2023
● Welcomed members and provided exceptional customer service.
● Managed check-ins, membership inquiries, and account updates.
● Maintained cleanliness and organization of the gym floor and front desk area.
● Assisted with daily operations, including opening/closing procedures.
● Supported members with equipment questions and facility navigation. Player to Player — Soccer & Lacrosse Coach
January 2022 – August 2022
● Coached youth players in soccer and lacrosse fundamentals, drills, and game strategy.
● Created a supportive, encouraging environment to build skills and confidence.
● Demonstrated techniques and provided individualized feedback.
● Ensured safe practice environments and assisted with session organization. Fieldhouse — Bar Back
February 2022 – August 2022
● Supported bartenders by restocking supplies, prepping ingredients, and maintaining bar cleanliness.
● Ensured smooth bar operations during high-volume hours.
● Managed glassware, trash removal, and workstation organization.
● Contributed to fast and efficient customer service. Education
August 2023 - Present
University of Texas at Austin, Austin TX - Applied Movement Science August 2022 - May 2023
Northern Michigan University, Marquette MI - Kinesiology
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