Versatile Professional with Insurance and Admin Experience

Felicia Ridge

North Tonawanda, NY ***** +1-716-***-**** **********@*****.***

Professional Summary

Hello my name is Felicia Ridge. I am 33, married and a stay at home Mom. My average words typed per minute is 107 as I’ve learned from prior typing assessments. I’d be more than happy to take another assessment. I have experience in many different areas such as customer services, supervisor, sales, as well as with many computer systems. I also have knowledge in both Property and Casualty Insurance and Life/Accident and Health Insurance, marketing, accounting, and charity/event work. I am highly motivated and very hard working. Now that my youngest is in school all year round I am able to get back into the workforce and make a name for myself and give my family something to be proud of. I am more than willing to prove myself in order to show my worth. I can’t wait to see what this exciting new chapter has to offer.

Work Experience

Delivery Driver

DoorDash North Tonawanda, NY

March 2021 to Present

I deliver food in a timely manner with a smile on my face. I correct orders when there’s a mix up by the restaurants or stores to keep my customers satisfied and coming back to door dash for all their needs delivered right to their door. I take pride in not only my appearance but my vehicle as well as maintaining punctuality and professionalism to the best of my abilities. Data Entry Clerk

Randstad Getzville, NY

April 2025 to July 2025

I did data entry. I averaged 107 words per minute typed and 6427 words per hour. Customer Service Representative

GEICO Getzville, NY

January 2024 to March 2024

I studied and took my Property Casualty Insurance Test and passed then underwent customer service training, in which I answered live phone calls and helped our customers with all their customer service needs from making a payment to explaining coverages for their vehicles. I became a licensed insurance agent and completed customer service training in my time with them. Cashier/Sales Associate

7-Eleven North Tonawanda, NY

May 2013 to June 2014

• Cashed out customers

• Cleaned

• Stocked

• Did daily paperwork for shift

• Counted drawers

Supervisor in Training

Tim Hortons North Tonawanda, NY

August 2010 to May 2013

I started as counter staff/cashier and worked my way to training to become supervisor after completing training for customer service as well as all the roles other than management including sanitation/up keep of the grounds and store both inside and out, sandwich station, baking, window, and order taking as well as unloading truck and organizing the paperwork. Took phone calls from various callers such as other locations asking for supplies as well as upper management and customer complaints or praise for our locations success. I was also tasked with helping to maintain our signage for special deals and holiday specials. Sadly this location was sold to a different owner and we were not kept on.

Education

Liberal Arts & Sciences (Some college)

Erie Community College Williamsville, NY

August 2010 to March 2016

High school diploma

North Tonawanda High School North Tonawanda, NY

September 2006 to June 2010

Skills

Software Troubleshooting Customer Service Time management Microsoft Outlook Live Chat Financial services Cleaning Experience Microsoft Windows IT Support Phone Etiquette ADP Windows Help Desk Merchandising Food Preparation Typing Computer Skills Desktop Support Telemarketing Communication Skills Data Entry Epic Retail Sales Caregiving English Call center experience Technical Support Administrative Experience Account Management Order Entry Microsoft Office Upselling Cashiering Troubleshooting Computer Operation Sales Accounting software Microsoft Windows Server Microsoft Excel Languages

Spanish - Intermediate

Certifications and Licenses

Food Handler Certification

Driver's License

Accident & Health Insurance License

October 2024 to October 2026

I can use it but can be reactivated by being appointed by a company Life Insurance License

October 2024 to October 2026

I can use it but I just need to be appointed by a company to reactivate my license Property & Casualty License

January 2024 to January 2026

It’s inactive but I’m willing to renew it

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