Multitalented Customer Service & Manufacturing Specialist

Jeff Benoît

208-***-**** ************@*****.***

AREAS OF EXPERTISE

• Highly motivated, detail-oriented, and dependable professional with strong work ethic

• Flexible and adaptable to changing priorities in fast-paced environments

• Mechanically inclined and skilled in hands-on assembly and troubleshooting

• Exceptional multi-tasker; proficient in Microsoft Office Suite and computer-based systems

• Outstanding intrapersonal and customer service skills; approachable and attentive to client needs

• Proven ability to thrive independently as a self-starter and team contributor

• Committed to fostering a positive, policy-aligned workplace and meeting performance goals

• Willing to take initiative and assume duties beyond primary role PROFESSIONAL EXPERIENCE

Customer Service & Call Center Support

• 16 years of customer service experience, including 6 years in high-volume call center environments

• Skilled in managing multiple applications to assist customers efficiently and professionally

• Resolved service and technical issues with clear, empathetic communication and tact

• De-escalated challenging situations calmly and effectively Electronics Assembly

• Built, programmed, and calibrated smart controllers and flow sensors for irrigation systems

• Assembled security alarms and LED lights for emergency vehicles according to specifications Quality Assurance

• Performed meticulous quality checks to ensure all irrigation and alarm systems met operational standards

• Verified LED and alarm components functioned correctly prior to packaging and shipment Inventory Management

• Oversaw workflow and supply prioritization for optimized production

• Conducted regular inventory audits and maintained accurate databases

• Ordered necessary parts proactively to prevent production delays Shipping & Receiving

• Prepared products for secure shipment and confirmed accurate packaging

• Processed incoming materials, entered inventory data, and distributed items efficiently

• Conducted semi-annual warehouse inventory assessments Jeff Benoît

208-***-**** ************@*****.***

WORK HISTORY

Baseline Inc. - Boise, ID 07/2021- present

A manufacturing company specializing in smart irrigation equipment & supplies. o Advanced Operations Lead – April 2025

o Advanced Operations Assistant – July 2022

o Operations Assistant – July 2021

Computrol Inc. - Boise, ID 11/2020- 6/2021

A manufacturing company specializing in electrical & electronic computer chips o Temporary Receiving Clerk/Inventory Control/Quality Assurance Specialist ECCO Safety Group - Boise, ID 08/2017- 10/2020

Specializing in emergency lighting & audible warning equipment for commercial & emergency vehicles o Production/Process Assembler/ Warehouse - Material Handler Idaho Department of Corrections – Boise, ID 07/2015-07/2017 Idaho State Prison Medical Center – Suicide Watch

o Companion Worker

Hewlett-Packard - Boise, ID 10/2012 - 02/2014

HP direct marketing contract with Gunthy- Renker

o Customer Service Representative

WDS/Verizon – Boise, ID 06/2010 - 10/2012

Call center for Verizon customer service

o Customer Service Representative

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