Senior Executive Administrative Assistant-Remote Entry Clerk Candidate

Jeanne Arneson

Torrance, CA 310-***-**** ****************@*****.***

www.linkedin.com/in/jeanne-arneson-a809b18

SENIOR EXECUTIVE ADMINISTRATIVE ASSISTANT

Reliable, forward-thinking office administrator with extensive experience supporting C-level executives across the retail, healthcare, and biotechnology industries. Knowledgeable in front and back-office operations, human resources, employee relations, and customer service with a natural talent for rapport building, complex decision-making, and change leadership. Demonstrates an unparalleled commitment to creating efficient, cohesive work environments.

CORE EXPERTISE

Administrative Operations Customer Service Operational Streamlining Meeting Planning Project Management

Calendar Management Domestic and International Travel Purchasing Bookkeeping Expense Reporting

Billing and Collections Staff Training Time Sheets Spreadsheets Presentations Organization Charts

Benefits Administration Insurance Verification Patient Triage Passports Vendor Relations

Technology: Microsoft Office (Word, Excel, Outlook, OneNote, and PowerPoint)

SAP, eTime, eLink, Kronos, QuickBooks, and Quicken Teams

PROFESSIONAL EXPERIENCE

Senior Executive Assistant AT&T / DIRECTV - El Segundo, CA 2007 – 2019

Achieved multiple promotions with increasing responsibility accountable for handling daily administrative and operational tasks on behalf of SVP, VP, and Director-level staff in the DirectTV & AT&T corporate office.

Facilitated communication between the executive offices, internal departments, and external stakeholders, reporting sensitive matters to top management, addressing HR concerns, and resolving complex issues swiftly.

Balanced complex calendar commitments and projects across multiple time zones, frequently coordinating domestic and international travel, visa and passport accommodations on behalf of the executive team.

Scheduled, organized, attended, and recorded on and offsite meetings and events, following up on actionable items to optimize team-wide productivity and reduce the time to completion of key tasks.

Carried out general HR functions for the department, including timesheet processing, workflow management, team training, and conflict resolution to maintain cohesion and unity among all staff members.

Continuously identified areas for improvement and enhancement, frequently introducing new processes, procedures, and technology to simplify critical tasks, achieve cost savings, and increase customer satisfaction.

Maintained advanced proficiencies in the latest office, HR, and project management applications, including Microsoft Office 365, SAP, CRM, EMR, SAP, eTime, eLink, and Kronos to enhance daily operations.

Early Career History includes critical sales, marketing, medical assisting, and client support roles with a major retailer, biotechnology company, and high-volume hospital in Redondo Beach and Torrance, CA.

CERTIFICATIONS AND PROFESSIONAL DEVELOPMENT

Certified Medical Assistant Certified Medical Training Assistant Medical Lab Technician Assistant

Microsoft Microcomputer Certification Right Way Training Center, Gardena, CA

Advertising & Design Certification Southern California Regional Occupational Center, Torrance, CA

Hazardous Materials & Fire Prevention Certification, Class 1A & 1B (CA) Chevron Fire Department, El Segundo, CA

Emergency Medical Technician, Hazardous Materials Inspections & Nursing Courses El Camino College, Torrance, CA

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