Technical Support Specialist with Cyber Security Focus
Resume:
Rebekka Ervin
**************@*******.***
Education
Clark College, Vancouver, Washington
Bachelor of Science in Cyber Security, Anticipated Graduation Fall 2025 Relevant Coursework: Fundamentals of Cybersecurity and Ethics in Management Washburn University, Topeka, Kansas
Associates of Science in Industrial Tech, Emphasis in Computers and Networking Washburn Institute of Technology, Topeka, Kansas
Computer Repair and Networking Program
Skills: Network Troubleshooting, Microsoft Office, Customer support, Linux, Python Experience
Continuum Global Solutions, Remote Washington
September 2018 – September 2025, Technician II, Cust Care advanced Tech
Call center environment for Sprint/Verizon
resolved account questions and tech issues
worked with various ticket systems
Daily and weekly reports Assist in managing teams Sigma Design, Vancouver Washington
August 2017 – August 2018, Test Technician
Set up tests per Engineer test instructions at HP
Operate tests per Engineer test instructions at HP
Maintain tests per Engineer test instructions at HP
Run tests within an EMC environment
Write defect reports for Engineers
Explain results of tests to various Engineers
Set up and ship equipment to sites
Maintain counts on testing material
Technical document writing for new procedures and equipment Lionbridge, Vancouver Washington
December 2014 – August 2017, Test Technician
Set up tests per Engineer test instructions at HP
Operate tests per Engineer test instructions at HP
Maintain tests per Engineer test instructions at HP
Write defects for Test Engineers
Explain results of tests to various Engineers
Maintain counts on testing material
Support.com, Vancouver Washington
September 2014 to December 2014, Customer Service Representative
Managed accounts for Comcast home security
Remotely connected to Customers home security to fix issues Menard's, Topeka Kansas
May 2014-August 2014, Associate
Assisted guests fighting electrical equipment needs
Processed freight
Maintained correct stock levels
JMJ Broadcasting, Topeka Kansas
March 2012-August 2014, Assistant
Encore Broadcasting, Midland Texas
March 2004-April 2005, Assistant
Ran sound boards for event
Set-up networking equipment
Interacted with public for events and promotions Teletech, Topeka Kansas
October 2011- October 2013, Customer Service Representative
Provided general account assistance
Provided technical support and troubleshooting assistance
Provided sales assistance
CDTradepost, Topeka Kansas
April 2009-May 2010, Customer Service Representative
Assisted locating music, movies, and video games customers
Generated daily, weekly, and monthly sales reports.
Scheduled employees, training, assisted with interviews, and conducted monthly employee performance review sessions
Honors
Bronze Medal, State Math Competition, SkillsUSA
Bronze Medal, State Computer Networking Competition, SkillsUSA
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