Experienced Administrative and Call Center Specialist

Carole R. Jones

**** ******** ***** **** *

Greensboro, NC 27405

336-***-****

***********@*****.***

Education:

Brookstone College of Business Jan ’02- Jan ’03 & Aug ’98 – July ‘99 Diploma in Accounting Systems Technology

Work Experience:Liberty Tax Service Aug ‘25- Nov ‘25 Call Center/Admin Manager

Duties:*Answer incoming calls (15 line system)* Make outbound calls

*Make follow-up calls about services rec’d * Schedule appointments

*Answers to tax questions * Print/ email copies of tax returns

* Notary Public * Make and manage spreadsheets

Spartan Marketing DBA Liberty Tax Service Dec ’15- Aug.’25 Tax Preparer/ Support Specialist/Admin/Call Center Manager Duties:*Answer incoming calls * Schedule clients for tax school

*Make follow-up calls * Schedule appointments for tax preparation

*Answers to tax questions *File electronically *Prepare tax returns

* Apply for bank products *Complete reports for opening/ closing office

* Complete request forms for supplies & other materials needed to run the office.

* Make Bank deposits * Make and manage spreadsheets Conduit Global Dec ’12- Jan ‘15

Customer Service Rep (Call Center)

Duties:*Handled incoming calls *Posted payments Tier 1 troubleshooting

*Activated phones, I-pads, and jetpacks *Educated customer on plans and services

*Discussed account information

The Agency Dec ’11- Dec ‘12

Light Industrial Worker

Duties:*Packed pills in packs and bottles *Prepared boxes for shipping

*Labeled boxes and packages * Inspect packaging and pills

*Work on production line

Guilford County School Sept ’05- June ‘10

Bus Driver & School Nutrition Specialist 1

Duties:*Pre-trip and Post trip inspection *Transport children to and from school

*Completed paperwork daily *Clean Bus weekly

*Prepared & delivered lunches *Served food on serving line

*Cleanup after lunch

Alcohol and Drug Services, Inc.Oct ’99- July ’05 (May ’04 – May

’05) part-time

Duties:Fiscal Specialist/ Office Assistant

*Answered 13-line phone system *Scheduled appointments

*Take payments

*Completed financial assessments *Data entry *Made bank deposits daily *Completed account receivable reports, monthly reports, create client group cards

.

Grandpa’s Boats and Sales May ’04 - May ‘05

Duties:Bookkeeper

*Post in general ledger *Completed daily A/R and A/P entries *Notary Public

* Completed wildlife registration *Made bank deposits *Answered phones

Volunteer work:New Birth Deliverance Church Aug ’10- May ‘11

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