Senior Property Manager
Resume:
JIMENEZ, MICHELLE *
Michelle Jimenez
Fredericksburg, VA 22406
********.***********@*****.***
(202) 813 - 2688
Strategic and results-driven commercial property manager with 23+ years of experience in overseeing day-to-day operations and achieving high tenant satisfaction. Expertise in prioritizing essential activities, managing budgets, and coordinating maintenance and capital improvement projects with a focus on efficiency and cost control. Effective communicator skilled in contract negotiations, building strong tenant relationships, and ensuring all properties are well-maintained to attract and retain tenants. Bilingual: Fluent in Spanish and English.
AREAS OF EXPERTISE
Yardi and MRI EIV (Enterprise Income Verification) Client Relations and Retention
AVID and NEXUS Ribbon, JenArk, SafeRent, Salesforce Leadership and Team Building
COS (Certified Occupancy
Specialist)
Mail Chimp, Pretty Post, Active
Campaign
Sales and Marketing Techniques
MORS (Management
Occupancy Review Specialist)
ProCore
Sage
Foresee
Neo
Divcon
Kardin
Microsoft Excel, PowerPoint, Outlook,
Word
Quote soft piping.
Quote soft duct.
MCIM
SalesForce
SharePoint
Social Media Networking Operations
Management
Bluebeam
Corrigo
Zendesk
Prop360
SmartSheet
EDUCATION
BACHELOR OF ARTS IN BUSINESS MGMT Robert Morris University Pittsburgh, PA May 2004 TAX CREDIT PROGRAM CERTIFICATION New York, NY March 2008 PROFESSIONAL EXPERIENCE
Senior Property Manager Transwestern Fairfax VA January 2023 – Current
Managed a diverse portfolio of 11comercial properties totaling approximately 1.6M sq. ft., including 6 REITs, 3 GSA-leased facilities, and 2 receiverships.
Responsible for preparation of budgets for all properties, along with reforecasting, and reconciliation. Prepared quarterly reports, monthly variance reports, and operating reports in a timely manner.
Managed and controlled operating expenses, invoices, purchases, vendor relations, quality inspections, and negotiations.
Maintain interface with third-party owners and accounting team to ensure total contract compliance, including preparation of accurate and timely reporting.
Coordinate and oversee all tenant and building construction work to ensure timely and accurate completion of all construction work on property on behalf of client.
Developed job specifications, collected bids, selected outside contractors for capital improvements, landscaping, security, buildouts, fire and life safety, monitoring services, HVAC system.
Participate in leasing and client team meetings and ensure effective communication between leasing and property management team members to achieve client’s goals and objectives.
Administered and coordinated collection procedures, delinquency notices, and collection of rent.
Analyzed P&L statements and general ledger comparing actual performance against budgeted & industry standards and developed action plans to correct variances.
Meeting with potential clients and tenants
Help mitigate tenant issues.
Coordinate training and development activities for team members. JIMENEZ, MICHELLE 2
Critical Facilities Manager /CyrusOne Jones Lang LaSalle Sterling VA March 2023 – November 2023
Ongoing support in the commissioning of large critical facilities. Commissioning large central cooling plant consisting of 49 high- capacity chillers and their associated systems and components such as STSs, PDUs, ATSs, RPPs, AHUs, BMS/EPMSs, CMMSs etc.
Work develop and execute overall vision of facilities team.
Assisted in the strategic direction for operations and maintenance team in alignment with client goals.
Oversee operational aspects of the property, protecting, maintaining, and improvements.
Perform periodic inspections and coordinate the maintenance and repairs of building systems, such as HVAC, plumbing, electrical, interior, structures, roofs, etc.
Manage relevant facility-related operating and capital budget activities.
Maintain site using service level agreements and key performance indicators.
Transforming existing operation practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is highly efficient and effective.
Develop property specific multi-year capital improvements project plans and manage the process to complete in-scope projects.
Primary interface with client representatives, collaborate to determine client expectations ensuring delivery of committed services.
Meet specific cost savings targets to contribute to the account achieving significant savings throughout the contract term.
Ensure appropriate and timely response to tenant/physician needs and requests.
Respond to emergencies, coordinate resources, and provide appropriate guidance in managing emergency situations.
Ensure compliance with regional and account-wide initiatives, local state and federal laws pertaining to facility operation.
Assist in the creation of reports and presentations for senior management.
Act as ambassador for JLL, adopting the maintaining the firm’s core values of Teamwork, Ethics, and Excellence
Develop and review EOPs, MOPs, SOPs to ensure customer load and completion of all projects following safety protocols. General Manager /Capital One Center Jones Lang LaSalle Fairfax VA Sep 2020 – March 2023
Over 2.7 million square feet of office, retail, The Watermark Hotel, Performing Arts Center
Manage day-to-day operations, mastery of financial processes including rent rolls, accounting, invoicing, CAM rec’s, True ups, CAM bill backs, etc.
Event Planning for roof top Perch, StarrHill, baseball field.
Perform periodic inspections and coordinate the maintenance and repairs of building systems, such as HVAC, plumbing, electrical, interior, structures, roofs, etc.
Manage relevant facility-related operating and capital budget activities.
Ensure appropriate and timely response to tenant/physician needs and requests.
Respond to emergencies, coordinate resources, and provide appropriate guidance in managing emergency situations.
Ensure compliance with regional and account-wide initiatives, local state and federal laws pertaining to facility operation.
Manage all tenant projects and related vendor contracts such as landscaping, security, janitorial, valet, etc. Property Manager /Asset Manager Jones Lang LaSalle Fairfax VA Jan. 2020 – May 2020
Manage 1.7 million square feet of multi-disciplined Healthcare based campus on 117 wooded acres. The campus is comprised of 6 buildings and 8 towers. ICPH campus has an indoor pool, 2 large cafeterias, 15,00 square foot fitness center, 1-mile nature trail, indoor and outdoor parking, valet, Inova Schar Cancer Institute, Sports Medicine, Shenandoah University, etc.
Manage day-to-day operations, mastery of financial processes including rent rolls, accounting, invoicing, CAM rec’s, True ups, CAM bill backs, etc.
Perform periodic inspections and coordinate the maintenance and repairs of building systems, such as HVAC, plumbing, electrical, interior, structures, roofs, etc.
Manage relevant facility-related operating and capital budget activities.
Ensure appropriate and timely response to tenant/physician needs and requests.
Respond to emergencies, coordinate resources, and provide appropriate guidance in managing emergency situations.
Ensure compliance with regional and account-wide initiatives, local state and federal laws pertaining to facility operation.
Manage all tenant projects and related vendor contracts such as landscaping, security, janitorial, valet, etc. JIMENEZ, MICHELLE 3
Managed approximately 1M square feet of commercial retail stores.
Responsible for maintaining the integrity of the physical property and maximizing the returns from the asset in accordance with the owner’s objective.
Oversee the development of construction and/or renovation plans and manage development team members during all phases of development/construction.
Oversee all projects in both medical and federal office buildings, manage the scope of work, potential crisis.
Analyzed and monitored monthly management reports to assure their accuracy.
Analyze financial statements, prepare annual budgets, CAM recovery, real estate tax recovery billing, audit billing, appeals, and disputes.
Responsible for on-site inspections to monitor quality third-party property management firms responsible for tracking approved capital across the portfolio and managing contracts of same reviewed bids for all projects.
Resolve disputes, complaints and ensure that protocols are followed.
Responsible for invoicing, tenant bill backs, write-offs, and credits.
Ensure that tenants comply with lease requirements including but not limited to sales reporting signage, and certificate of insurance.
Work closely with third-party property managers to provide insight and direction for business plans, budgets, and forecasts for 61 medical office buildings totaling 1.8 million square feet.
Assisted the Vice President of Asset Management to achieve net operating income growth to meet the objectives of investors.
Generate development budgets and pro form to evaluate financial feasibility.
Oversee the development of construction and/or renovation plans and manage development team members during all phases of development/construction.
Oversee all projects in medical/federal office buildings, manage their scope of work, and perform crisis management.
Analyzed and monitored monthly management reports to assure their accuracy.
Prepared the annual operating budgets for all single-tenant medical office buildings and assisted the Vice President of Asset Management in budget review of multi-tenanted assets.
Responsible for on-site inspections to monitor quality third-party property management firms responsible for tracking approved capital across the portfolio and manage the contracting of same reviewed bids for large projects and made recommendations to Vice President of Asset Management.
Asset Manager /Property Manager Combined Properties Washington, DC May 2018 – Jan 2020 Manager of Asset Management American Healthcare Investors Alpharetta, GA June 2017 – May 2018
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