Customer-Service Leader with Proven Management Skills
Resume:
Glenda Ehlers
*** ********* ** #** ********** MO 63640 573-***-**** ********@*****.***
A positive, high-energy, and successful professional seeking a management position to utilize my proven leadership and management skills. Help improve customer service through positive interactions. Lead by example and help other team members in any aspect of customer service. Customer service professional with more than 12 years' experience.
I create a work culture that is uplifting and positive, being enthusiastic about the job we do every day, customers feel that energy when they come into our business, and I want it to be an absolute positive experience each visit. A skilled negotiator as well as a forward thinker, this helps me with many aspects that a manager will have to deal with daily.
I thrive during change and love to face challenges head on, I find it easy to stay calm to manage stressful events to complete tasks quickly effectively. I am self-motivated, and I can lead with positivity in a high stress business environment. These are just a couple of my strengths as well as having a very strong work ethic.
Sincerely,
Glenda Ehlers
EDUCATION
ASSOCIATES DEGREE NOVEMBER 2013 DEVRY UNIVERSITY
Major: Health Information Technology
Minor: Medical Terminology and Health Information Technology
Dean’s list student
SKILLS & ABILITIES
MANAGEMENT
Ability to lead employees and get results through others.
Able to think ahead and plan over a specific time span and prepare action plans to achieve results.
Supervision skills, include developing, mentoring, and when necessary, disciplining. An ability to balance and achieve positive results in the areas of quality, reliability, productivity, cost efficiency, waste reduction and employee relations in a fast- paced environment.
A team player with strong interpersonal and communication skills, and the ability to manage multiple priorities.
Perform required clerical functions, including employee payroll, operations data, inventory reports, production reports, safety talk documentation, makes callouts, create weekly/monthly manpower schedules.
Perform all the hiring, onboarding of new Scooters employees.
SALES
In the last few years that I have managed Scooters Farmington, I have grown sales over 60% each year. I hold the 1st place award for Net Comp. Sales in 2022-2023.
Enthusiastic about providing great customer service and satisfaction.
Exceptional ability to understand a wide spectrum of personalities.
COMMUNICATION
Able to manage departmental performance measures and provides regular progress reports to direct supervisor.
Provide leadership through proper planning and communication
Ensure a safe work environment for all employees
LEADERSHIP
Ensure effective employee relations.
Provide employee coaching and development.
Resolve employee issues through problem resolution.
Build an effective and functional team environment.
Balance responsibilities of all factions to achieve positive results in all areas of responsibility.
Work to continuously improve in all areas.
Monitor and maintain product quality per customer and product specifications
EXPERIENCE
STORE MANAGER SCOOTERS COFFEE
Awarded most Sales Growth within the entire Scooters Coffee System.
Grow Farmington Scooters to a 2 million dial store in 2 years.
3 plus years General Manager experience.
Barista Skills.
Proven ability to efficiently staff and stock a store while meeting all deadlines and operating within payroll and inventory budgets.
Maintain a clean, organized work environment both inside and outside the store.
The ability to build sales and develop loyal relationships with customers by providing outstanding products and amazing service in a fast, friendly, efficient manner.
Work at a fast pace and can multitask.
Dependable and trustworthy.
Provides leadership through proper planning and communication.
Performs required clerical functions, including employee payroll, operations data, inventory reports, production reports, safety talk documentation, makes callouts to fill rosters and make emergency repairs, creates work requests, etc.
Manages company priorities.
Assist in overseeing customer service, cash, and inventory management.
Team members training, refresher training and development.
Maintain records of staff performance.
Interview and hire, onboard training, and staff management.
ASSISTANT GENERAL MANAGER BLOC DISPENSARY
Manage hourly personnel as needed in performing their daily work assignments.
Monitors employee's performance, including safety compliance, absenteeism and tardiness, work practices and adherence to federal rules/procedures/regulations, work efficiency, job tasks and assignments, etc.
Ensures effective employee relations. Provides employee coaching and development. Resolves employee issues through problem resolution. Builds an effective and functional team environment.
Balances responsibilities of all company functions to achieve positive results in all areas of responsibility. Works to continuously improve in all areas.
Monitors and maintains quality per customer and product specifications.
Manages departmental performance measures and provides regular progress reports to direct reports.
Provides leadership through proper planning and communication.
Performs required clerical functions, including employee payroll, operations data, inventory reports, production reports, safety talk documentation, makes callouts to fill rosters and make emergency repairs, creates work requests, etc.
Manages department priorities.
Assist in overseeing customer service, cash, and inventory management.
Team members training, refresher training and development.
Maintain records of staff performance.
Interview and hire, onboard training, and staff management.
PATIENT CARE ADVOCATE BLOC DISPENSARY
Excellent customer service while helping patients find what will help them the most, always making sure that they feel great about their experience when they leave.
Attention to detail while filling patient orders being sure to check the patient and product information.
Exceptional computer skills involving inventory and point of sale transactions.
Leading through example on being professional and keeping my appearance and overall demeaner.
TRACK AND FIELD COACH MINERAL AREA COLLEGE
Develop a training program and schedule for the athletes.
Lead practices 3 to 7 days per week depending on what part of the season we are in.
Help guide the team in practices and motivate them to do their best always.
Guide the athletes in their academic careers as well as their athletic through positive reinforcement and being there for them.
Coach the team at track meets and National events.
Recognize weak areas of the team and work on each aspect of the weaknesses and encourage them to build it (them) up to become a strength for our team.
Study new and innovative ways to train young athletes for them to reach their max potential.
Help them in guiding the athletes into their next college careers by offering letters of recommendation and potential contacts through athletic scholarships.
INTERNSHIP MINERAL AREA REGIONAL MEDICAL CENTER SEPTEMBER 2013
Observe and monitor multiple department functions and responsibilities
Managed multiple department priorities.
Built patient medical charts and log into patient permanent files
Coded medical diagnosis and procedures
Support and participate in Tumor Board meetings, Core Measures meetings and several Q/A meetings
Perform required clerical functions, including employee payroll, records, operations data, inventory reports, production reports.
SERVER J.W. SNACKS, CRAIG COLORADO 2009-2011
Enjoyed working with public and ensuring customer satisfaction
Centered around food service
Manage and organize workstations and dining area
Able to multitask numerous customers centered around food service.
Monitor and maintain proper inventory levels
Excellent memory
PROFESSIONAL REFERENCES
MICHAEL HAYNES / PHYSICAL THERAPIST/ 573-***-****
MICHELLE WINEY/ STATE CASE MANAGER/ 970-***-****
DON HASTINGS / REGINAL MANAGER OF ATHLETICO/ 314-***-****
REGINA RAMBERG/ OFFICE COORDINATOR/ 314-***-****
DUSTIN HUNT/ GENERAL MANAGER / 573-***-****
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