Family Support & Customer Service Specialist

Sara D. Pearl

*** **** ******

Springfield, MA **109

Ph: 509-***-****

Email: ************@*****.***

Objective: Dedicated and compassionate professional with a driven ability to build rapport and trust in a child development and customer service environment. Seeking a rewarding role in customer service or child development to utilize my skills that delivers excellent problem-solving results.

Skill Summary

Microsoft Office Word/Excel

Telephonic customer relations

Multi-line Phone system (Cisco)

Google documentation/spreadsheets

AI generated phone documentation

Interdisciplinary team management

Experience

Family Care Coordinator, Washington and Massachusetts

2006 – Current (Detailed Manager for family of 6)

Manage household budget, ensuring monthly obligations are paid timely

Create meal schedules for specialized diets to align with weekly sales and lost leader food items

Manage FIFO household inventory, with savings of over $3,000 yearly

Establish transportation and share riding for children events and afterschool activities

Create Google family calendar for physician appointments and school events

Participate in classroom volunteer and partnership to ensure all volunteer attendance

Develop and oversee chore schedules with rotating weekly tasks

Assist each family member in managing school year curriculum, assist with homework and projects

Former Parent Ambassador for Washington Head Start Association

Premier Parent member, advocating for children’s education and assisting parents in resources

Express Employment Professionals - Spokane, Washington

January 2015 – September 2020 (contract assignments)

Managed logistics deliver company, coordinating product deliveries

Ensure delivery manifest and product details available to delivering personnel

Primary point-of-contact for customers, providing updates on delivery schedule

Telephonic follow-up customer support for product details and questions after successful delivery

Oversaw customer complaints and routed feedback to appropriate department

Telephonic customer care coordination for refunds, order verification and adjustments

Shipping and receiving oversight of invoice and inventory received vs inventory shipped

Education

Spokane Community College Attended 2002 - 2004

Philo High School Graduated 1998

References

Upon request

Contact this candidate