Experienced Hospitality Server with Excellence in Service

Hayley Holden

Experienced Server Hospitality Professional

667-***-**** *************@*****.*** Havertown, Pennsylvania 19083 Professional Summary

Experienced server with strong multitasking abilities and extensive expertise in hospitality. Dedicated to delivering outstanding customer experiences, proficient in cash handling and POS systems, and adept at thriving in high-volume dining environments. Ready to contribute and excel as part of a dynamic service team.

Experience

West Gate Pub Havertown, PA

Server 03/2023 – 12/2024

• Delivered excellent customer service by anticipating guest needs and responding promptly to requests.

• Greeted and accommodated guests to create a welcoming atmosphere.

• Maintained a friendly, professional demeanor with all patrons.

• Processed payments securely using credit card and cash transactions. Steak and Main North East, MD

Server 04/2015 – 07/2018

• Memorized menu items to assist diners in making informed choices.

• Managed multiple tables simultaneously and ensured accuracy of orders.

• Promoted add-on sales such as appetizers, drinks, and desserts.

• Created memorable dining experiences that fostered customer loyalty. Chesapeake Inn Chesapeake City, MD

Server 03/2011 – 09/2015

• Prioritized multiple tasks in a fast-paced environment while maintaining composure.

• Checked in with guests throughout service, refilling drinks and accommodating requests.

• Verified age requirements for alcohol service and informed guests of specials.

• Set up dining areas with linens, dishes, and silverware. Paradise Grille North East, MD

Server 02/2010 – 07/2014

• Addressed customer concerns and resolved issues promptly.

• Answered phones for reservations and to-go orders.

• Ensured guest satisfaction with each course and trained new staff.

• Maintained positive relationships between management and guests. Restaurant Shift Manager 02/2011 – 07/2014

• Coordinated daily shift operations and ensured food safety compliance.

• Trained new hires on restaurant policies and procedures.

• Monitored cash registers for accuracy and prevented loss or theft.

• Scheduled staff and ensured coverage during peak hours.

• Managed cash deposits and supported dining and beverage service as needed.

• Supervised adherence to liquor regulations by employees and patrons. Skills

• Exceptional customer service

• High-volume dining expertise

• Cash handling & POS system operations

• Strong work ethic & multitasking

• Hospitality service proficiency

Contact this candidate