Dynamic Manager Seeking Growth Opportunities

Summer Conaway

*** ****** ***** *****, ************, LA 70447

225-***-**** *************@*****.***

Skills

Dynamic manager with 3 years of experience leading teams to enhance customer service and operational efficiency. Demonstrates expertise in project management, team leadership, and process improvement, achieving notable increases in customer satisfaction and sales growth. Passionate about fostering collaborative environments and implementing innovative solutions to drive business success and employee satisfaction.

Currently developing skills in Medical Billing & Coding (ICD-10, CPT, HCPCS). Experience

Chick-fil-A / Manager

October 2022 – PRESENT, Covington, Louisiana

• Led a team of 20 to enhance customer service, achieving a noticeable increase in satisfaction.

• Coordinated staff training programs, resulting in improved efficiency and morale.

• Maintained accurate inventory records and reduced waste.

• Implemented new scheduling system, reducing overtime costs.

• Enhanced service speed, improving customer wait times. BELK / Sales Associate

Nov 2023 – Feb 2024, Covington, Louisiana

• Enhanced customer engagement through personalized service, increasing sales.

• Worked with team to achieve daily sales targets.

• Assisted customers in product selection, boosting repeat business.

• Monitored inventory and provided insights to management.

• Maintained organized merchandise displays.

• Delivered tailored service, improving repeat business. St. Tammany School Board / Intern

Jun 2021 – Jul 2021, Covington, Louisiana

• Supported teachers in lesson planning and administrative tasks.

• Engaged with students to support learning and communication skills.

• Streamlined student records organization.

• Conducted surveys for feedback and curriculum improvements.

• Maintained accurate attendance logs for compliance. Education

• Medical Billing & Coding Certificate – Current Student (Online, Enrolled June 2025 – Present)

• Northshore Technical Community College / Undergraduate in LSU Transfer, Aug 2023 – May 2024

• Fontainebleau High School / Diploma, Aug 2019 – May 2022 (Honors Graduate, TAP Scholarship in Music)

Hobbies & Interests

Spending time with family and friends, gardening, performing music with my husband, and caring for farm animals.

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