Customer-Focused Trades Specialist

Amy Tolbert

Excelsior Springs, MO ***** +1-816-***-**** ***********@*****.***

Professional Summary

Energetic, hardworking individual valued for fast, friendly service in dealing with customer transactions. Productive relationship builder; excels at listening to customer needs, articulating product bene ts, and creating solutions that provide value. Highly professional, dependable, reliable, and able to perform duties with minimal supervision. Consistently maintained a customer satisfaction rating of over 95%, demonstrating my commitment to delivering exceptional service. Willing to relocate: Anywhere

Work Experience

Renovation Specialist

MJM Handyman Services Kansas City, MO

January 2024 to June 2025

• Collaborated with clients to assess needs and provide tailored solutions for their renovation projects.

• Executed detailed tasks including carpentry, painting, drywall and framing.

• Focused on customer satisfaction, leading to repeat business and referrals Residential Cleaning Specialist

Homeaglow Independence, MO

January 2023 to August 2023

• Meet with homeowners to discuss their needs and align on expectations for cleaning services.

• Perform standard cleaning tasks such as dusting, vacuuming, mopping, kitchen and bathroom cleaning, and trash removal.

• Ensure all rooms are cared for and inspected according to standards. Home Renovation Specialist

Home Quality Solutions Independence, MO

January 2022 to March 2023

• Assisted in the Completion of many residential home projects.

• Hands on Knowledge of all aspects of home construction and remodeling.

• Cabinet making, Drywall, Interior trim, Interior/Exterior framing and nish.

• Painting, Tile work, Siding, Window and Door installation

• Ensure optimal work quality and customer service. Tree Groundsman

Howard's Tree Service Independence, MO

May 2021 to October 2022

• Assist tree climbers in the removal of trees and trimming of branches

• Operate and maintain equipment such as chainsaws, chippers, and stump grinders

• Perform general maintenance of trees and shrubs, including pruning and fertilizing

• Ensure safety procedures are followed at all times

• Communicate e ectively with team members and clients

• Perform other duties as assigned

Education

High school diploma

Lee'S Summit Sr. High School Lees Summit, MO

August 2004 to May 2008

Skills

Time management Sales Negotiation Customer service Experience with children Phone etiquette Medical terminology Strong communication Hospitality Computer pro ciency Leadership Organizational skills

Languages

English

Additional Information

Authorized to work in the US for any employer

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