Results-Driven CRM & Sales Specialist

CR

CIARA D. ROBERTS

**************@*****.*** 209-***-**** Stockton, CA 95201

Summary

Detail-oriented professional with a strong background in customer relationship management and sales pipeline oversight.

Skilled in utilizing CRM tools to track account activity and deliver tailored solutions, contributing to successful team

strategies and measurable growth.

Skills

Customer relationship management Sales pipeline oversight

Strategic marketing Data analysis

CRM software proficiency Team collaboration

Experience

Yelp, Inc Developed strategic marketing initiatives to increase client platform

Junior Account Executive visibility.

10/2023 - 09/2025 Tracked account activity using CRM tools to maintain precise records.

Contributed to team discussions focused on strategies for account

expansion.

Achieved consistent quota exceedance through diligent pipeline

management.

Promptly identified customer needs to provide tailored solutions.

Veranda Luxe Cinema Concord, Managed daily operations of luxury cinema environment.

California Coordinated scheduling and staffing for movie screenings.

Assistant Manager Conducted inventory management and supply ordering processes.

02/2021 - 09/2023

Monitored employee attendance records, timekeeping, and payroll

information.

Remained calm and professional in stressful circumstances and effectively

diffused tense situations.

Managed daily cash flow operations and reconciliations for financial

accuracy.

Assisted with inventory management processes including receiving

shipments, stocking shelves, tracking inventory levels and ordering new

supplies as needed.

Allied Storage Containers Oakland Facilitated product selection for customers based on individual needs and

Office Sales Representative preferences.

01/2016 - 01/2019 Processed sales orders while coordinating delivery schedules for

containers.

Maintained inventory levels and organized storage areas to enhance

efficiency.

Tracked leads and managed client interactions using CRM software,

specifically Salesforce.

Addressed and resolved customer complaints with professionalism and

courtesy.

Engaged with foremen on active job sites to secure new clients.

Managed bookkeeping tasks and ordered office supplies efficiently.

Picked up paint from local stores to ensure customer satisfaction.

Bay Area News Group, HFI Oakland, Collaborated with marketing to create impactful promotional campaigns.

California Analyzed market trends to identify new business opportunities for growth.

Sales Manager Trained and mentored junior sales staff on effective selling techniques.

01/2009 - 01/2016

Utilized CRM systems to track sales activities and client interactions.

Established relationships with key clients, while maintaining existing

customer base.

Developed pricing strategies that would maximize profits while still

remaining competitive in the market.

Participated in negotiations with vendors regarding product purchases or

contracts.

Resolved customer complaints regarding sales and service.

Education and Training

Encinal High School Alameda, CA

High School Diploma

05/2004

Merritt College Oakland, CA

Some College (No Degree)

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