Customer Service - Warehouse & Production Support

JESSICA SERRANO

**************@*****.*** 602-***-**** Mesa, AZ 85210

Summary

Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes.

Skills

• Computer Skills

• Organization and Time Management

• Data Entry

• Office Administration

• Appointment Scheduling

• Call Handling

• Material Handling

• Order Preparation

• Warehouse Operations

• Order Fulfillment

• Assembly and Production

• Shipping and Receiving

Experience

US Printing Mesa, AZ

Press Machine Operator

05/2023 - Present

• Operated press machines, ensuring accurate printing and high-quality output.

• Managed press setup and calibration for various jobs.

• Monitored machine operations to detect any printing issues and performed necessary adjustments.

• Maintained production schedules to meet deadlines.

• Conducted regular maintenance on machines to ensure optimal performance. Thrive Screen Printing Mesa, AZ

Production Assistant

01/2023 - 05/2023

• Assisted in the screen printing process, preparing materials and equipment for production runs.

• Handled the setup of print screens, ensuring accuracy and consistency.

• Maintained clean and organized workspace to enhance operational efficiency.

• Packaged and prepared printed materials for shipping.

• Assisted in inventory management by tracking supplies and reordering when needed. Vivid Impact Mesa, AZ

Warehouse Worker

09/2022 - 10/2024

• Maintained stock levels in accordance with company policies.

• Received and tracked incoming inventory shipments.

• Organized warehouse space for efficient storage of products.

• Verified quantity and quality of items against purchase orders.

• Assembled components of various products, adhering to production specifications.

• Monitored assembly line operations and identified any issues or problems. Regional Acceptance Tempe, AZ

Collections Agent

10/2020 - 08/2022

• Researched customer accounts for any discrepancies or outstanding payments.

• Interviewed customers to obtain financial information, payment history, and other relevant details.

• Negotiated payment plans with customers to ensure timely repayment of debt.

• Conducted skip-tracing activities to locate delinquent customers.

• Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other service-related issues. Southwest Healing Hearts Tempe, AZ

Maintenance Crew Member

06/2018 - 09/2020

• Cleaned and maintained building interiors and exteriors.

• Assisted with installation of new equipment when necessary.

• Conducted regular inspections of facilities for needed repairs or replacements. Alorica Mesa, AZ

Customer Service Representative (CSR)

01/2017 - 09/2018

• Provided customer service support via phone and email.

• Handled customer inquiries and complaints in a timely manner.

• Identified customer needs and provided appropriate solutions.

• Processed orders, forms, applications, and requests.

• Researched required information using available resources. Education and Training

Mesa Votech Mesa, AZ

GED 05/1995

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