Restaurant Operations Supervisor with 10+ Years Leadership Experience
Resume:
SADA BAKER ***********@*****.***
Deerfield Beach, FL
SUMMARY
Motivated and results-driven professional
with over 10 years of experience in team
leadership and operational oversight.
Committed to improving team performance,
ensuring high-quality output, and supporting
company goals through effective staff
development and process optimization.
Offers skill with CRM systems paired with
outstanding active listening and
multitasking abilities.
SKILLS
EXPERIENCE
Dining room supervisor Sep 2008 — Present
The Forum at Deercreek
Children's Church Volunteer Nov 2023 — Present
Church of God By Faith Ministries — Deerfield Beach Front Desk Medical Office Jul 2011 — Aug 2012
Ent and Allergy Associates of Florida — Boca Raton, FL Hospital Volunteer Jan 2009 — May 2009
North Broward Hospital — Pompano Beach, FL
EDUCATION
High School Diploma — Jun 2010
Deerfield Beach High School — Deerfield Beach, FL
Assoicates Degree — Jun 2012
Broward College — Coconut Creek, FL
Microsoft
Management
Multi-tasking
Team Collaboration
Team Leadership
Event Planning
Customer Service
Creative Thinking
Email and phone etiquette
Problem Solving
Coordinate all aspects of in-room dining operations, including order taking, food preparation, and delivery to guest rooms, to ensure efficiency and guest satisfaction.
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· Supervised daily operations to ensure smooth workflow and productivity.
· Trained staff on safety protocols and operational procedures.
· Conducted performance evaluation to support employee development
· Collaborated with management to address staffing needs and scheduling.
· Facilitated team meetings to communicate updates and gather feedback.
· Directed and supervised team of 15 employees in daily operations. Prepare schedules and assigning tasks to wait staff, including assigning of tables and closing duties.
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· Maintains sanitation and control standards in the dining room and wait stations. Monitored and evaluated food quality for presentation, temperature and serving portion size. Provided leadership and communication with food kitchen personnel for adjustments and shares resident feedback.
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· Organized children's church services and activities for diverse age groups.
· Coordinated events and outreach programs to encourage family participation.
· Collaborated with church staff to plan seasonal events and special services.
· Organized charity and fundraaising events to rause money for great cause.
· Provided superior customer service to all patients and guests
· Answer multi-line phones.
Greeted patients upon arrival, sign them in and obtain insurance information and any other necessary data.
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Provided patients with intake and new patient forms as well as copies of our office policies and legally required documents.
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· Processed payments from patients for co-pays and uninsured visits.
· Insurance Verification.
Scheduled appointments for new and recurring patients based on Physician and PA/NP availability.
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· Maintained hard copy patient records.
Called patients to remind them of upcoming appointments and to help them schedule testing for off-site services.
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· Provided patients with support and guidance as needed.
· Supported staff by restocking supplies in patient areas.
· Provided information to visitors about hospital services and locations.
· Greeted visitors in a friendly manner, offering directions or other assistance as needed.
· Answered phones, took messages, and directed calls to appropriate staff members.
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