Versatile Customer Experience & Operations Professional

Alexis Evans - Resume

Forest Park, GA 404-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Versatile customer service and operations professional with over 7 years of experience in travel, hospitality, healthcare, and retail. Recognized for delivering exceptional client experiences, resolving issues quickly, and improving operational efficiency. Skilled in conflict resolution, data entry, scheduling, and team leadership. Adept at balancing multiple priorities in fast-paced environments while maintaining accuracy, professionalism, and a positive attitude.

CORE SKILLS

- Customer Service Excellence & Conflict Resolution

- Team Leadership & Staff Training

- Travel & Booking Systems (GDS)

- Call Center Operations & Technical Support

- Multitasking, Organization & Time Management

- Data Entry Accuracy & Recordkeeping

- Reliability, Punctuality, and Strong Work Ethic

- Bilingual: English & Spanish

PROFESSIONAL EXPERIENCE

Stand Attendant - Delaware North Atlanta, GA (Apr 2024 - Present)

* Provided friendly, efficient service while preparing food and beverages according to customer preferences.

* Handled POS transactions, balanced cash drawers, and ensured a clean, welcoming environment.

* Maintained inventory, restocked supplies, and upheld strict sanitation standards. Co-CEO - NIQUELIS Cleaning Company Palmetto, GA (Jun 2017 - Present)

* Oversaw daily operations, client relations, and scheduling for a growing cleaning services business.

* Designed and led staff training to improve service quality and efficiency.

* Implemented new service offerings and operational processes to increase customer satisfaction. Corporate Travel Agent - CCRA Travel Commerce Network Atlanta, GA (Sep 2018 - Jun 2021)

* Booked flights, hotels, and car rentals for corporate and leisure clients using GDS systems.

* Negotiated with airlines, hotels, and suppliers to secure competitive rates.

* Managed complex group travel logistics, ensuring seamless travel experiences. Wells Fargo Rewards Travel Agent - Bakkt Atlanta, GA (May 2021 - Feb 2023)

* Managed high-volume inbound calls to assist customers with booking flights, hotels, and car rentals using loyalty points.

* Resolved booking issues, handled schedule changes, and escalated cases when necessary.

* Maintained detailed customer records and ensured compliance with company policies. Alexis Evans - Resume

Medical & Pharmacy Representative - Humana Insurance Atlanta, GA (Jan 2017 - Apr 2020)

* Educated members on Medicare and dental coverage benefits.

* Scheduled dental appointments, processed prescription orders, and ensured timely delivery of medications.

* Maintained high call quality scores and adherence to schedules in a call center environment. Customer Service Representative / Tech Support - Omni Atlanta Hotel Atlanta, GA (Aug 2014 - May 2016)

* Responded to guest inquiries, resolved technical issues, and coordinated with departments to ensure guest satisfaction.

* Managed high call volumes while delivering personalized solutions and hospitality. EDUCATION

High School Diploma - Business Technology

Forest Park High School, Forest Park, GA May 2020 ADDITIONAL HIGHLIGHTS

- CPR Certified

- Proven upselling skills and cash-handling expertise

- Thrives in high-pressure, fast-paced settings

- Strong interpersonal communication skills

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