Operations Leader and Compliance Specialist
Resume:
Altaro Robinson
Copperas Cove, Texas
******.*********@*****.***
Skills
● Leadership
● Excellent communication and teamwork
● Empathy & customer service
● Microsoft Office and Access
● De-escalation & conflict resolution
● Case investigation & root cause analysis
● Data entry accuracy & detail orientation
● Critical thinking & decision making
Experience
October 2023 - May 2025
Veterans Health Administration, Waco, Tx - Enrollment Case Manager
● Install and configure hardware, software, and applications.
● Lead setup, maintenance, and troubleshooting of computer systems and networks.
● Develop, review, and implement policies, processes, and procedures to promote patient safety, achieve quality objectives, and ensure compliance with federal and state regulations.
● Maintain data entry requirements for complaints, appeals and grievances. August 2023 - October 2023
First National Bank Texas, Killeen, Tx - IT Operator
● Provide basic technical support and problem resolution.
● Work collectively with IT professionals and team members.
● Perform data collection and analysis to inform decision-making and drive continuous improvement initiatives.
August 2013 - December 2020
Maverick Transportation, North Little Rock, Ar - Over-The-Road Driver
● Ensure compliance with policies, procedures, laws, and regulations.
● Work in a fast paced, deadline driven environment while balancing multiple demands.
● Monitor operational effectiveness and implement changes as necessary. December 2007 - August 2013
United States Air Force - Operations Manager
● Build case files for complaints, appeals and grievances, and ensure compliance with organizational and regulatory guidelines.
2
● Maintain assignment worklist assuring projects are on track and closed within the regulatory turn around time.
● Plan, direct, prioritize, communicate, and manage continuous quality improvement at the facility.
● Establish professional and cooperative relationships with multidisciplinary team members.
● Support cybersecurity and data protection best practices. Education
January 2021 - December 2022
Texas A&M University - Central Texas, Killeen, Tx - Bachelor of Applied Arts and Sciences (B.A.A.S.) in Business.
Certificate
Google Project Management Professional Certificate Google Data Analytics Specialization
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