Multifaceted Operations and Support Specialist

Jaylon A. Wilson

832-***-**** **************@*****.***

Cypress TX 77433

Work Experience

Operation Dispatch Amazon 11/2023 to Present

Assigning routes to drivers and monitoring deliveries to ensure timely shipments.

Scheduling and routing delivery trucks, tracking shipments, and resolving delivery issues.

Utilizing logistics software and real-time tracking to manage dispatch operations efficiently.

Collect and keep track inventory including pouches, devices, dolly’s, van keys, gas cards and chargers.

Delivery Associates Amazon 11/2023 to Present

Ensure products are packed correctly and secured before loading them onto the delivery van.

Providing delivery services to houses, mobile parks, apartments, businesses, and lockers

Using android technology and delivery applications during their delivery activities.

Effectively communicate with customers and administrative staff.

CNC Operator Ledge Lounger Seasonal 6/2023 to 10/2023

Set-up and manage CNC machines to perform different jobs including drilling, grinding and milling.

Translate engineering drawings and requirements into dimensions for production.

Ensure the CNC machine operates in accordance with the guidelines of the company.

Oversee the machines while they execute the tasks and make the necessary changes to produce improved results.

Check machinery on a daily basis to guarantee functionality.

Record all machine actions by completing production and quality logs.

Technical Support Rep National Rural Telecom Corp Seasonal Remote 9/2022 to 6/2023

Diagnosed and resolved technical hardware and software issues involving internet & cable connectivity.

Provided answers to clients by identifying problems, researching answers and guiding clients through corrective steps

Identified and escalated priority issues per client specifications

Customer Service Representative Sitel Seasonal Remote 3/2022 to 8/2022

Respond promptly to customer inquiries.

Acknowledge and resolve customer complaints

Process Customer orders, forms, applications, and requests

Dealership Service Porter G motors Houston TX Seasonal 1/2022 – 3/2022

Manage vehicle flow in our service stalls/lane/drive, and within the auto group parking lot

Work with the auto group service advisor to complete required tasks

Keep track of keys, clean cars, drive vehicles from service stalls, follow dealership display standards

Ensure customer vehicles are ready for return after service department repairs

Package Handler FedEx Cypress, TX Seasonal 9/2021- 12/2021

Load and unload packages from delivery vehicles

Lift and move heavy weights between destinations

Conduct work in accordance with company policies and guidelines

Work quickly and efficiently while adhering to safety standards

Sales Associate Michael Kors Cypress, TX Seasonal 8/2020- 1/2021

Ensure high levels of customer satisfaction through excellent sales service

Assess customers’ needs and provide information on product features

Process POS (point of sale) purchases

Handle returns of merchandise

Education

Cypress Springs High School

Diploma – 5/2020

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