Logistics and Customer Service Professional

RIVERSIDE, ***** • ********@*****.*** • 909-***-****

DEVINE STEFFEN

PROFESSIONAL SUMMARY

Organized, results-oriented professional with strong communication and problem-solving skills. Proficient in data entry, Google Docs/Excel, and conflict resolution. Adaptive and effective in fast-paced environments. EMPLOYMENT HISTORY

SAFETY/PROBLEM SOLVE LEAD Jan 2021 - Jan 2025

Amazon Riverside, CA

CUSTOMER SERVICE/REGISTER Feb 2014 - Oct 2020

Target Riverside, CA

EDUCATION

HIGH SCHOOL DIPLOMA 2010 - 2013

Ramona High School

GPA: 2.8

PHLEBOTOMY CERTIFICATE

The University of Redlands

SKILLS

Organized, Results-oriented, Effective communicator, Problem solving, Type 50 WPM, Google Docs/excel, Adaptive, Data entry, Conflict resolution.

REFERENCES

Rosanna Nunez, Registered Nurse 951-***-****); Jose Jimenez, Diesel mechanic (************@*****.***, 909-***-****). Ensured timely package delivery by resolving 250+ daily issues, enhancing customer satisfaction. Trained 10+ team members in safety protocols, boosting compliance with OSHA regulations. Managed hazardous waste processes, ensuring safe disposal and maintaining environmental standards. Collaborated with site leads to streamline training schedules, optimizing resource allocation. Led safety initiatives, achieving full OSHA compliance and reducing workplace incidents. Used effective interpersonal and solutions-oriented skills to maintain excellent customer service. Answered average of 20 a day calls, addressing customer inquiries, solving problems and providing product information. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance. Verified the cash register making sure the transaction matches the system. Ordered, received and counted Inventory on our handheld scanner for the company. Managed Infants and electronics department by updating counts. Overlooked 20+ employees in my department throughout my career in Target. Fostered a positive customer experience by actively listening to concerns and providing tailored solutions, enhancing customer loyalty.

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