Software Engineering Student with Insurance Experience

SHANICE DOUGLAS-LANIER

Concord, NC 704-***-**** ********@*********.*** www.linkedin.com/in/shanicedouglaslanier EDUCATION:

University of North Carolina at Charlotte (UNCC), Charlotte, NC May 2026 Bachelor of Science in Computer Science Concentration: Software, Systems, and Networks GPA: 3.69 TECHNICAL SKILLS:

Languages: Java, Python, C++, MySQL, HTML, CSS

Programming Concepts: Object-Oriented Programming (OOP), Basic Algorithms, Debugging Project Experience: Coding in Labs, Hands-on Development of Basic Applications Tools & Software: Basic Use of Code Editors (e.g., Visual Studio Code, Notepad++, Git) WORK EXPERIENCE:

TTEC

Personal Lines Insurance Agent

May 2023 – December 2023

Built trusted client relationships by creating personalized insurance coverage plans tailored to individual needs, increasing client retention.

Explained complex insurance policies precisely, enhancing customer understanding and satisfaction.

Assessed client risk profiles and proactively recommended coverage adjustments, ensuring optimal protection and regulation compliance.

Resolved client inquiries and concerns efficiently, improving overall customer experience and fostering long-term loyalty.

Enhanced customer satisfaction by improving call response times and issue resolution rates. COURSE PROJECTS:

Interactive Web Dashboard and Resume Website – Fall 2022

Built a responsive website using HTML and CSS that included a professional resume and an interactive dashboard for seamless page navigation.

Designed user-friendly layouts with clear navigation to enhance user experience and accessibility.

Incorporated interactivity and styling to simulate a multi-page website experience. Python Programming Projects – Spring 2024

Developed Python scripts to automate basic tasks and solve real-world problems.

Applied foundational concepts such as loops, functions, and data structures to create efficient solutions.

Debugged and tested code in a lab environment to ensure accuracy and performance. STUDENT INVOLVEMENT:

Association for Computing Machinery (ACM), Member

Participated in hands-on workshops and coding challenges to strengthen technical skills in programming and problem-solving.

Engaged in networking events with industry professionals, gaining insights into careers in technology and advancements in software systems.

National Society of Leadership & Success

(NSLS), Member

Participated in leadership training, goal-setting workshops, and community-building activities to develop professional and personal growth skills.

Zero Waste Initiative, Community Service Volunteer

Organized and participated in a waste diversion event that achieved an 81% diversion rate by composting 1,117 lbs., recycling 475 lbs., and reducing trash to 362 lbs.

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