Senior IT Operations & Cyber Security Specialist

Matthew Chau

Sr. IT Operations Support Cyber Security

San Diego, CA *******@*****.*** linkedin.com/in/mchausd

Summary

Experienced IT Operations and Cyber Security professional with 10+ years of expertise in enterprise infrastructure reliability, Tier 3 support, and compliance. Skilled in system uptime management, identity access controls, and cross-functional collaboration. Proven ability to mentor teams, streamline processes, and deliver secure, high-performance environments.

Core Skills

Enterprise IT Operations & Troubleshooting Cyber Security & Compliance (HIPAA, ISO 27001) Identity & Access Management (Active Directory, Group Policy) Monitoring Tools (SolarWinds, Splunk) Cloud (AWS, Azure) SOPs, Knowledge Base Development & Mentorship

Professional Experience

Pacira Biosciences, Inc. – Sr. IT Operations Systems Support Analyst

Oct 2025 – Present

Oversee enterprise IT systems uptime and Tier 3 support.Spearheaded monitoring initiatives (SolarWinds).Managed patching across Windows/Linux, ensuring HIPAA/ISO compliance. developed SOPs and boosted onboarding speed. Implemented Active Directory & identity access controls, strengthening audit readiness. Produced operational dashboards for leadership, highlighting SLA adherence.

San Diego French American School – Manager of Technology

Mar 2025 – Apr 2025

Directed IT infrastructure design and optimization. Aligned technology initiatives with business objectives. Oversaw daily operations, risk mitigation, and compliance.

Breg – IT Support Services Analyst III

Jan 2021 – Feb 2025

Delivered escalation support via Manage Engine. Led IT relocation projects and OS upgrades (Windows 10 11). Coordinated warehouse expansion with robotic systems. Directed tech refresh across patient service centers and HQ.

Symitar (Jack Henry & Associates) – Systems Administration Analyst

Aug 2018 – Dec 2019

Supported IBM AIX servers and Episys client base. Resolved fatal system errors, improving nightly processes. Developed “Quick Codes” to accelerate case creation. Provided escalation support to VIP/BETA clients.

Leidos – Intrusion Detection Analyst

Feb 2016 – Sep 2016

Granted DoD Security Clearance. Audited networks, identified vulnerabilities, and implemented countermeasures. Investigated security violations and developed prevention plans.

Earlier Roles (2010–2018)

Technical Support Specialist II – First Allied Securities

Desktop Systems Support II – Dexcom

IT Systems Support Analyst – Sharp HealthCare

Business IT Support Analyst – Port of San Diego

Sales Operations Lead – Best Buy

Education & Certifications

UC San Diego Extension – Cyber Security Certificate (2020–2021)

Coleman University – B.S. Cyber Security & Computer Network Security (2015–2017)

Coleman University – A.S. Computer Networks (2013–2015)

Certifications – Cyber Security

Honors & Awards

Eagle Scout – National Eagle Scouts Association

Contact this candidate