Operations and Data Analysis Professional

EMILY BANG

***********@*****.*** 425-***-**** LinkedIn: www.linkedin.com/in/ebang29

EXPERIENCE

WFG National Title Insurance Company March 2021 — January 2022 & August 2024 — October 2025 Order Entry Specialist

● Launched 450 high volume refinance and listing orders for loan processing transactions per week.

● Performed quality checks on prep work for new and updated preliminary reports and provided missing information.

● Managed the team’s two most demanding queues of orders in addition to supporting team leads directly on priority tasks.

● Consistently ranked in the top three out of ten specialists on the team in terms of timeliness in delivery. Teachers’ Retirement System of the City of New York (TRS)October 2023 — June 2024 Benefits Administrator

● Evaluated and processed employee pensions through the AS400 system.

● Identified gaps in teachers’ service rates and hours by cross-validating AS400 results with Excel.

● Corrected over $25,000 worth of inaccurate teacher annual wages. Symetra July 2022 — March 2023

Customer Operations Representative

● Enabled financial withdrawals into administrative systems for active annuity products.

● Fulfilled double the expected number of retired client withdrawal applications per day (60+). Benefits Sales Operations Commissions Analyst

● Audited commissions data to produce financial reporting and resolve outstanding debts between partners and the company. (Pivot Table, V-Lookup, Macros)

● Designed billing and compensation structure formulas to optimally validate discrepancies between internal and external statements.

● Resolved over $500k in accounts receivable and liabilities. Request for Proposal Coordinator

● Expedited the coverage approval process significantly by piloting “Swift500,” a risk-assessment program.

● Submitted RFP requests with appropriate financial coverage details to underwriting for review. EDUCATION

University of Washington — Bothell Autumn 2017 — Spring 2020 Bachelor of Arts in Interdisciplinary Arts & Sciences (Media & Communications Studies)

● GPA: 3.86 Cum Laude

SKILLS

● Microsoft Office (Excel, Outlook, PowerPoint, Publisher, Word)

● Google Workspace (Docs, Slides, Sheets, etc.)

● Data Entry & Order Processing (high volume)

● Reporting & Data Auditing

● Quality Assurance (QA)

● Title Insurance

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