Customer Service & Call Center Specialist
Resume:
Dayja Burnside
Columbus, OH *****
****************@*****.***
SKILLS
●Strengths include multitasking; delegation, patient evaluation, and time management.
●Strong ability to problem solve and prioritize; adapts well to changing environments performs well in teams, as well as independently and pay attention to details.
●Microsoft skills
●Customer representative for about five years
EXPERIENCE
Spectrum, Columbus Ohio - Customer service representative
JANUARY 2024- PRESENT
●Spectrum’s Internet and repair
●Took back to back calls, helping people with their Internet
●Customers were down and outages app applied credits
●Sent out technicians to solve furthering problems
●Put in tickets for different problems
●Help customers with their billing
Discover, Columbus, Ohio - Senior account specialist
September 2021- November 14, 2023
●Helped customers with credit card issues (updated addresses or updated billing information, etc.)
●Taking consistent back-to-back phone calls
●Started disputes for billing; Disputed transactions for card members, whether they did not recognize them whether they did not receive their merchandise or whether it was a quality and goods situation.
●Investigated do not recognize cases and then I would put them in charge back if necessary.
●Advised the card member on our proper policy protocols if the scenario wasn’t fit for policy.
Alita 360, Columbus, Ohio - Resident advocate
February 2021 - July 2021
●Conversed with customers by telephone and took orders, canceled accounts and obtained detailed complaints.
●Checked to ensure that the appropriate changes were made to resolve customers issues and or orders.
Urgent care, Columbus, Ohio - Medical assistant
January 2019 - January 2020
●Assisted the urgent care and any type of way or need
●Took patient’s vitals
●Asked patients Questions to help figure out what is wrong.
●Swabbed patients for Covid
●Went back into the lab and tested Covid strips
●Took payments/copayments
●Filling out forms on the computer
EDUCATION
●High school diploma
●Fortis college, Westerville, Ohio - medical assistant externship (MA Medical assistant)
2020-2021
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