Dedicated Childcare-Oriented Customer Service Professional

Gissel Beltre

South Ozone Park, NY 347-***-**** **************@*****.***

Professional Profile

Dedicated and adaptable professional with experience in customer service, security, retail, and airline operations. Recognized for strong communication, teamwork, and problem-solving skills. Fluent in English and Spanish with a commitment to excellent service and efficiency.

Core Skills

• Customer Service & Communication

• Bilingual: English & Spanish

• Teamwork & Collaboration

• Time Management & Multi-tasking

• Security & Screening Procedures

• Adaptability & Quick Learning

• Problem Solving

• Patience and Compassion

Professional Experience

Swissport — Office Agent JFK Airport, NY June 2025 - Present

- Processed driver documentation and directed workflow to the warehouse.

- Responded to customer inquiries and managed email communications.

- Ensured accuracy and timeliness of documentation processes.

Asak — Baggage Handler JFK Airport, NY May 2025 - June 2025

- Assisted passengers with loading and unloading luggage at Terminal 4.

- Guided passengers to Uber, Lyft, and private transportation services.

Unifi Security — Security / Cart Screening Queens, NY September 2024 - May 2025

- Conducted safety patrols to prevent unauthorized access.

- Performed employee and baggage screening using X-ray and handheld devices.

- Escorted vehicles and personnel in restricted areas.

Burlington — Sales Associate Brooklyn, NY September 2022 - August 2024

- Assisted customers with product information and purchases.

- Handled transactions and maintained store cleanliness.

- Restocked merchandise and organized inventory.

T-Mobile — Customer Service Representative Cross Bay Blvd, NY January 2021 - February 2022

- Handled customer inquiries and account concerns.

- Provided product recommendations and built customer loyalty.

McDonald's — Crew Member Howard Beach, NY August 2020 - December 2020

- Greeted customers and processed food orders.

- Assisted in food preparation and maintained hygiene standards.

Education

New York City College of Technology — Nursing Major

August 2023 - Present Brooklyn, NY

John Adams High School — High School Diploma

September 2019 - June 2023 Queens, NY

Contact this candidate